Shack Customer Experience Associate

Loaf (Loaf.com); Guildford; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

33 days holiday, increasing by 1 day/3

Enhanced family leave policy

Staff and friends and family discount

Healthcare cash plan

EAP programme

Shopping discounts

Cycle to work scheme

Half a day for Christmas shopping

Life Assurance - 4x annual salary

Job summary

Loaf is seeking a part-time Sales/Customer Service Assistant to join our Shack team in the UK. You will ensure excellent product knowledge and brand understanding, provide confident customer service, and process orders while offering delivery and fit guidance.

You will upsell where appropriate and maintain Loaf brand standards on the shop floor. The role requires independence, attention to detail, confidence, and a team player attitude, with flexibility to work at other showroom locations during

Qualifications

• Previous experience in customer facing roles.
• Ability to work independently and take responsibility.
• Excellent attention to detail.
• Confidence and common sense.
• Great team player with positive attitude.
• Flexibility to work at other showroom locations during opening hours.
• Part-time role with 6.5 hour contract per week.

Responsibilities

• Maintain product knowledge and brand understanding.
• Provide helpful, informed service with confidence and clarity.
• Process orders on our systems and advise on delivery/fit/lead times.
• Promote up-sell of products.
• Maintain Loaf brand standards in the Shack.
• Carry out housekeeping per Loaf standards.
• Help maintain a safe and healthy work environment.
• Be passionate about the Loaf brand and products.

Skills

Customer service experience

Independent worker

Attention to detail

Team player

Flexibility to work at multiple showro

Tools

POS systems

Job description

Loaf is seeking a part-time Sales/Customer Service Assistant to join our Shack team in the UK. You will ensure excellent product knowledge and brand understanding, provide confident customer service, and process orders while offering delivery and fit guidance.

You will upsell where appropriate and maintain Loaf brand standards on the shop floor. The role requires independence, attention to detail, confidence, and a team player attitude, with flexibility to work at other showroom locations during