Shack Assistant - Part Time (12 hours)

Loaf; West of England; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

33 days holiday

Enhanced family leave policy

Staff discount scheme

Healthcare cash plan

EAP programme

Shopping discounts

Cycle to work scheme

Life Assurance - 4x salary

Job summary

Loaf is seeking a customer-focused team member to join our Shack showroom team. You will deliver excellent service, advise on delivery and fit, and promote up-sell products while maintaining brand standards across showrooms.

We value independence, strong attention to detail and the ability to work collaboratively with colleagues in a friendly, inclusive environment. Bristol interview will be arranged for successful applicants.

Qualifications

• Experience in customer-facing roles is required.
• Ability to work independently and take responsibility is essential.
• Strong attention to detail and accuracy in transactions.
• Confidence and sound judgment when assisting customers.
• Good teamwork and positive attitude to contribute to a friendly environment.

Responsibilities

• Maintain in-depth product knowledge and brand understanding at all times.
• Provide helpful, informed service with clarity and confidence.
• Process orders, advise on delivery, fit and lead times.
• Recommend suitable up-sell products to customers.
• Uphold Loaf Shack Retail Guidelines and brand standards on site.
• Keep shop floor clean and comply with safety and housekeeping standards.

Skills

Customer-facing experience

Independent working

Attention to detail

Confidence

Team player

Flexibility to work across showrooms

Job description

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 12 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.

The Job

• Ensure tiptop product knowledge and understanding of our brand at all times

• Consistently provide helpful and informed service with confidence and clarity

• Process orders on our systems, providing delivery, 'will it fit' and lead time advice

• Recommending "up-sell" products

• Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines

• Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor

• Help to maintain a safe and healthy work environment

• Be passionate about the Loaf brand and our products

We're looking for

• Previous experience in customer facing roles

• The ability to work independently and to take responsibility and be accountable for your actions

• Excellent attention to detail

• Confidence and common sense

• A great team player with the ability to promote and help build a positive work environment

• Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours

Some of our benefits:

• 33 days holiday, increasing by 1 day each year for 3 years

• Enhanced family leave policy

• Staff and friends and family discount scheme

• Healthcare cash plan

• EAP programme

• Shopping discounts

• Cycle to work scheme

• Half a day for Christmas shopping

• Life Assurance - 4 times annual salary

What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.

As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.

Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Bristol in the first instance.