Shack Assistant - St Albans (Part time, 16 hours)

Loaf (Loaf.com); St Albans; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

33 days holiday, increasing by 1 day each year

Enhanced family leave policy

Discount schemes

Healthcare cash plan

Cycle to work scheme

Life Assurance - 4 times annual salary

Job summary

Loaf (Loaf.com) in St Albans is seeking a customer-facing team member committed to delivering exceptional service. The ideal candidate will have previous experience in customer roles, with a sharp attention to detail and a positive attitude. Responsibilities include providing advice on products, maintaining brand standards, and ensuring a great experience for customers. Benefits include 33 days holiday, enhanced family leave policy, and a health cash plan.

Qualifications

• Previous experience in customer facing roles.
• The ability to work independently and take responsibility.
• Excellent attention to detail.

Responsibilities

• Ensure product knowledge and understanding of the brand.
• Provide helpful and informed service.
• Process orders and provide advice on delivery and suitability.

Skills

Customer service skills

Attention to detail

Teamwork

Flexibility

Job description

Overview

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!) with more on the way. It's an exciting time to join an ambitious business.

Responsibilities

• Ensure tiptop product knowledge and understanding of our brand at all times
• Consistently provide helpful and informed service with confidence and clarity
• Process orders on our systems, providing delivery, \'will it fit\' and lead time advice
• Recommend "up-sell" products
• Maintain the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
• Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
• Help to maintain a safe and healthy work environment
• Be passionate about the Loaf brand and our products

Requirements

• Previous experience in customer facing roles
• The ability to work independently and to take responsibility and be accountable for your actions
• Excellent attention to detail
• Confidence and common sense
• A great team player with the ability to promote and help build a positive work environment
• Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours

Benefits

• 33 days holiday, increasing by 1 day each year for 3 years
• Enhanced family leave policy
• Staff and friends and family discount scheme
• Healthcare cash plan
• EAP programme
• Shopping discounts
• Cycle to work scheme
• Half a day for Christmas shopping
• Life Assurance - 4 times annual salary

What it’s like working at Loaf

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we\'re always striving for better, more efficient ways to deliver to the highest standard. As a business, we\'re working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We\'d love you to join us on our journey.