Sexual Health Receptionist

NHS; West Midlands; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in the UK is offering a part-time Band 2 Receptionist role at Stoke Sexual Health services. The successful candidate will provide customer service support, manage appointments, and maintain client records. Candidates must possess NVQ Level 2 in Customer Service or equivalent and have experience in public-facing roles. This role involves administrative support and direct interaction with service users to enhance their access to care options. Competitive salary of £24,465 per annum, pro rata, and permanent contract.

Qualifications

• NVQ Level 2 in Customer Service or equivalent qualification.
• Experience using computer-based information systems.
• Experience working with the public face-to-face and over the phone.

Responsibilities

• Provide a full range of customer service duties.
• Act as the first point of contact for service users.
• Manage telephone service and book appointments.
• Provide general administrative support.

Skills

Customer Service

Computer skills

Communication

Education

NVQ Level 2 in Customer Service or equivalent

Job description

Job Summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

An exciting opportunity has arisen for a Band 2 Receptionist role at our Stoke Sexual Health services. The role is part‑time, 30 hours a week.

The post holder will support service users to access all aspects of the provision available from the Integrated Sexual Health Service, and provide support to the Customer Services Supervisor regarding customer service for service users.

The post holder will maintain patient/client records in accordance with Information Management policies, updating demographics and clinic details on the Inform system where necessary. Paper clinical records may need to be prepared, retrieved and filed for some services and ensuring compliance on filing, retention and destruction, including scanning and archiving where appropriate.

About Us

Inclusion, created in 2002, is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock. We support individuals, families and communities affected by addiction, crime, mental health or who need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide.

Details

• Date posted: 08 December 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 per annum, pro rata
• Contract: Permanent
• Working pattern: Part‑time
• Reference number: 301-IT-25-7661216
• Job location: Cobridge Sexual Health Clinic, Church Terrace 4, Stoke on Trent, ST6 2JN

Job Responsibilities

• Providing a full range of customer service duties
• Acting as the first point of contact for all service users and carers
• Meeting and greeting service users and supporting their access to self‑managed care options
• Managing telephone service to all service users, booking appointments using the Inform EPR system and signposting to other spokes and services
• Taking other phone calls, accurately recording messages, and ensuring they are passed on appropriately
• Supporting the closure of clinical venues with nursing staff, if working at a clinic location as necessary
• Providing general administrative support to the ISH Service as directed by the Service Support Manager

Person Specification

Essential

Qualifications

• NVQ Level 2 in Customer Service or equivalent qualification or equivalent knowledge gained through relevant experience

Experience

• Experience of using computer‑based information systems in an office environment
• Previous experience of working with the public both face‑to‑face and over the telephone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.

Employer Details

Employer name: Inclusion

Address: Cobridge Sexual Health Clinic, Church Terrace 4, Stoke on Trent, ST6 2JN

Website: https://www.mpft.nhs.uk

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