Services Growth Manager: Premier Support & Managed Services

Zoom; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zoom is seeking a Services Growth Manager in London to drive growth of its Technical Support and Managed Services portfolio. You will identify opportunities across existing and new customers, position Premier Support and partner-led solutions, and translate technical capabilities into business value to maximize customer ROI.

The role is hybrid and based in London, with collaboration across Product, Sales, and Service Delivery to shape offerings and accelerate revenue growth.

Qualifications

• 5+ years in Account Management, Customer Success, or similar customer-facing roles.
• Proven track record of growing revenue through upsell, cross-sell, renewals, or new business.
• Experience positioning and selling services beyond core software licensing.
• Able to navigate matrix organisations and manage multi-stakeholder decisions.
• Commercial acumen with the ability to translate technical concepts into business value.

Responsibilities

• Own regional growth strategies for Premier Support and Managed Services across EMEA/APAC; identify expansion opportunities.
• Position services as an extension of the customer lifecycle to drive upsell and revenue growth.
• Scale partner-led support models via onboarding, enablement, and joint development.
• Lead go-to-market with regional sales teams, including co-selling, discovery, and business case development.
• Collaborate with Product on packaging, pricing, and roadmap to reflect customer needs.
• Track KPIs and use data-driven insights to improve pipeline and conversion.
• Coordinate with Sales, Product, Service Delivery, Marketing, Legal, IT, and partners for compliant execution.

Skills

Account Management

Customer Success

Business Development

Relationship building

Sales analytics

Tools

CRM software

Job description

Zoom is seeking a Services Growth Manager in London to drive growth of its Technical Support and Managed Services portfolio. You will identify opportunities across existing and new customers, position Premier Support and partner-led solutions, and translate technical capabilities into business value to maximize customer ROI.

The role is hybrid and based in London, with collaboration across Product, Sales, and Service Delivery to shape offerings and accelerate revenue growth.