Growth Manager, Premier & Managed Services

Maven Ventures; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Award-winning workplace culture

Job summary

Zoom is seeking a Services Growth Manager to drive growth in Zoom's Technical Support and Managed Services portfolio. You will identify opportunities across existing and prospective customers, translate technical capabilities into business value, and help customers maximize their investment in Zoom.

The role is based in London in a hybrid capacity, collaborating with Product, Sales, and Service Delivery teams to shape packaging, pricing, and roadmaps that meet customer needs and market

Qualifications

• 5+ years in Account Management, Customer Success, Business Development, or similar roles in SaaS/tech environments.
• Experience growing customer relationships and delivering revenue outcomes via upsell/cross-sell/renewals.
• Experience positioning and selling services beyond core software licensing.

Responsibilities

• Own regional growth strategies for Premier Support and Managed Services across EMEA and APAC.
• Position services as an extension of the customer lifecycle to drive revenue growth.
• Scale partner-led support models through onboarding, enablement, and joint service development.
• Lead go-to-market execution with regional sales teams, including co-selling and customer discovery.

Skills

Account Management

Customer Success

Business Development

SaaS experience

Relationship building

Data-driven

Go-to-market

Channel partners

Tools

CRM (Salesforce)

Job description

Zoom is seeking a Services Growth Manager to drive growth in Zoom's Technical Support and Managed Services portfolio. You will identify opportunities across existing and prospective customers, translate technical capabilities into business value, and help customers maximize their investment in Zoom.

The role is based in London in a hybrid capacity, collaborating with Product, Sales, and Service Delivery teams to shape packaging, pricing, and roadmaps that meet customer needs and market