Services Co-Ordinator

Headway - the brain injury association; Nottingham; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension - Headway/People’s Pension (3–

Sick Pay Scheme

Death in Service Benefit

Remote/hybrid working

Birthday day off

Employee Assistance Programme

Eye Test Vouchers

Mental Health First Aiders

25 days leave (30 with service)

IMHR Plus privileges

Job summary

Headway UK is seeking a Services Co-ordinator to lead vital services and support families affected by brain injury. The role is hybrid, based at Nottingham with some home working, and carries a £27,000 annual salary for 35 hours per week.

You will manage the Emergency Fund applications, renew the Solicitor’s Directory, and contribute to the delivery of Headway UK’s training programme, providing essential administrative support across the Services Department.

Qualifications

• Strong passion for improving life after brain injury.
• Ability to communicate clearly with survivors, families and staff.
• Excellent administrative skills.
• High attention to detail and accurate CRM data entry.
• Ability to manage multiple tasks autonomously.
• Active member of the Services Department.

Responsibilities

• Lead on the Emergency Fund applications and signpost as needed.
• Provide recommendations for funding and produce basic reports.
• Renew the Solicitor’s Directory annually.
• Provide administrative support to the training programme.
• Collaborate with colleagues across the Services Department.
• Assist with Brain Injury Identity Card processes.

Skills

Passion for others

Communication skills

Administrative skills

Attention to detail

Multitasking

Team player

Tools

CRM

Job description

Join Headway and make a difference after brain injury - lead key services, support families in crisis, and work with colleagues to deliver compassionate, high-quality frontline support.

About the role

Services Co-ordinator

• Location: Hybrid - Minimum two days per week from Nottingham office. Remaining time can be home based, or office based.
• Salary: £27,000
• Permanent, 35 hours per week (permanent)
• Annual leave: 25 days per annum, incrementally increasing to 30 days with long service, plus an additional day off for your birthday, excluding bank holidays.

Looking to improve life after brain injury for the 150,000 people and their families admitted to hospital each year with a brain injury? Then why not join Headway as our Services Co-ordinator? In this role you will take the lead on vital Headway UK projects and work alongside colleagues in the wider Services Department to help support our key front-line services.

What will you do

As Services Co-ordinator, you will take the lead on three of Headway UK’s vital services. You will be responsible for processing applications to our Emergency Fund, which provides travel and accommodation grants to family members, to support them to be at the bedside of loved ones, when their family member is in hospital, after acquiring a brain injury. Your role will include making recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports to highlight the Emergency Funds’ position throughout the year.

You will also lead the annual renewal of the Headway UK’s Solicitor’s Directory, ensuring it remains a vital resource for those seeking specialist solicitors with experience in handling brain injury cases.

You will support the delivery of Headway UK’s training programme through effective administrative support, including managing the training mailbox, responding to enquiries, distributing certificates, and liaising with delegates and associate trainers.

You will work alongside colleagues within the wider Services Department to provide exceptional administrative support

On occasion you will also be required to work with the Project Lead for Brain Injury Identity Cards and assist with processing Brain Injury Identity Card applications.

About you

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally as Services Co-ordinator, you will:

• Have a passion for improving the quality of life for others, especially those with disabilities and long-term health conditions.
• Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings
• Have exceptional administrative skills
• Strong attention to detail and able to consistently input accurate information into our CRM
• Have the ability to manage multiple tasks autonomously
• Be an active member of the Services Department and contribute to its culture

Benefits

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security

• Competitive Salaries
• Pension - You’ll automatically be enrolled into the People’s Pension with Headway contributing between 3 – 6% dependant on your contributions
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
• Opportunity to work from abroad, for up to four weeks a year (subject to approval)

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service, plus an additional day off for your birthday, excluding bank holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

About us

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

Safeguarding

At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

Equality, diversity and inclusion

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Closing date

Midnight Wednesday 16 September.

Shortlisting date

Thursday 17 September.

Interviews

Thursday 24 September.