Support Services Team Leader

Brainkind; Great Yarmouth; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Buy/sell up to 5 days annual leave

Simply Health Plan

Employee Assistance Programme (EAP)

Group life assurance

Eye voucher scheme

Free parking

Company Pension

Long Service Awards

DBS checks

Job summary

Brainkind is seeking a Support Services Team Leader in Norfolk to lead a multi-disciplinary care team. The role focuses on delivering quality social and vocational support, coordinating staff rotas, and ensuring regulatory compliance at a local site.

You will empower staff and maintain a homely, safe environment while liaising with external agencies and families to review progress and outcomes.

Qualifications

• NVQ / QCF level 3 HSC or willingness to work towards within 12 months.
• Previous experience of working in a care setting.
• Knowledge of current relevant legislation relating to care standards, health and safety and food hygiene.
• Proficient in Microsoft Office and IT tools.
• Demonstrating a customer focused approach and professional attitude.

Responsibilities

• Lead and supervise a team of support workers to meet individual service user needs.
• Provide line management to staff within a location or group of locations.
• Support compliance with Brainkind quality audits and regulatory standards.
• Contribute to health and safety duties and incident reporting.
• Represent Brainkind at meetings and liaise with external agencies and families.
• Plan and organise staff rotas, annual leave, and training to match service user needs.
• Ensure medication administration is managed, audited, and stored according to policy.

Skills

Customer focused

Flexible / adaptable

Prioritisation & organisation

IT literacy

Education

NVQ / QCF level 3 in Health & Social Care

Tools

Microsoft Office

Microsoft Outlook

Job description

Support Services Team Leader - Norfolk

Location: Yarmouth Road

Salary: £14.21 per hour

Hours: 35 Hours per week

About us

Brainkind supports people with an acquired brain injury and complex needs such as cognitive, physical, and/or emotional difficulties, including physical and verbal aggression, impaired social functioning, and disinhibited behaviour.

Our highly skilled team offer compassionate and specialised person-centred care, in a safe and modern environment. Our multidisciplinary team, led by psychiatrists and neuropsychologists, includes occupational therapists, physiotherapists, rehabilitation support workers, nurses, speech and language therapists, social workers, and therapy assistants to deliver the very best in neurological care and rehabilitation.

Working collaboratively with external professionals, we ensure a holistic approach to rehabilitation and outcomes, with the people we support actively involved in reviewing their progress. We promote the involvement of families as an important part of the rehabilitation process during and after admission.

MAIN PURPOSE

• To contribute to and have responsibility for providing quality social and vocational support services for service users within a specified group at a specified location or group of locations.


• To lead, supervise and develop a team of support workers to ensure the needs of the service users are met according to their individual support plan in line with company policy and procedures and regulatory standards.

MAIN TASKS AND RESPONSIBILITIES

The Team Leader is expected to be fully competent in all aspects of the Support Worker.

• Establish and maintain professional relationships with stakeholders in order to compliment and contribute to the positive reputation of the company.


• To provide line management to a designated team of staff within a specified group at a location or group of locations within the allocated division.


• To lead and support compliance with Brainkind quality audits.


• To lead and support in health and safety duties as appropriateTo contribute information for the accurate notification of incidents/accidents/safeguarding as appropriate.


• Represent Brainkind at meetings and seminars and any other external events, where appropriate.


• Contributing to effective liaison with stakeholders and external agencies with local authorities, families, advocates, GPs, local safeguarding teams, other DT departments and professionals within the realms of Health and Social Care that have an impact on service provision in consultation with senior colleagues.


• To monitor and be responsible for the day to day spending at the location, to include Trust and service user monies.


• To empower staff and service users to maintain a homely environment.


• To plan and organise in advance staff rotas to include annual leave, training and an appropriate skills mix, ensuring that the staff rota compliments service user needs and individual programmes and meets contractual obligations to commissioners.


• Ensure Administration of Medication is effectively managed, audited, ordered and stored in line with individual service user requirement and Brainkind Policy and Procedures.

About you

• Excellent working knowledge of Microsoft Office, specifically word, excel, outlook and internet use.


• NVQ / QCF level 3 HSC or willingness to work towards within 12 months


• Previous experience of working in a care setting


• Knowledge of current relevant legislation relating to care standards, health and safety and food hygiene


• Demonstrate ability to be flexible and adaptable in approach, being able to prioritise , plan and organise the work load


• Demonstrating a customer focused approach and a professional attitude


• IT skills including the ability to open and send emails using Outlook, the ability to use Microsoft office and the ability to navigate the internet

Rewards

• A salary of £14.21 per hour


• 33 days annual leave inclusive of bank holidays


• Buy and sell up to 5 days annual leave


• Simply Health Plan; helps to cover the cost of routine healthcare treatments.


• Access to our Employee Assistance Programme (EAP)


• Excellent training and support


• Group life assurance


• Eye voucher scheme


• Free parking


• Company Pension


• Long Service and Staff Awards


• All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks

Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible.

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds