Support Services Team Leader

LLOYD'S REGISTER INTERNATIONAL

Great Yarmouth

On-site

GBP 33,062,000 - 38,573,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

A salary of £14.21 per hour

33 days annual leave inclusive of bank

Buy and sell up to 5 days annual leave

Simply Health Plan

Employee Assistance Programme (EAP)

Excellent training and support

Group life assurance

Eye voucher scheme

Free parking

Company Pension

Long Service and Staff Awards

Job summary

Brainkind is seeking a Support Services Team Leader for a community-based service near Great Yarmouth, Norfolk. The role leads a team to deliver quality social and vocational support in line with individual plans, budgets, and regulatory standards.

You will manage day-to-day operations, plan staff rotas, monitor medication administration, and ensure compliant, person-centered care. The team collaborates with families, health professionals, and local authorities to achieve positive outcomes.

Qualifications

Excellent working knowledge of Microsoft Office, specifically Word, Excel, Outlook and internet use.
NVQ / QCF level 3 HSC or willingness to work towards within 12 months
Previous experience of working in a care setting
Knowledge of current relevant legislation relating to care standards, health and safety and food hygiene
Demonstrate ability to be flexible and adaptable in approach, prioritise, plan and organise the work load
Demonstrating a customer focused approach and a professional attitude
IT skills including the ability to open and send emails using Outlook, the ability to use Microsoft Office and the ability to navigate the internet

Responsibilities

Establish and maintain professional relationships with stakeholders to complement the companys reputation.
To provide line management to a designated team of staff at a location or group of locations.
To undertake travel as required to fulfil tasks, possibly supporting other locations.
To set and communicate high standards of care and professional conduct within the team.
To lead and support compliance with Brainkind quality audits.
To contribute to health and safety duties as appropriate.
Represent Brainkind at meetings and external events.
Coordinate liaison with stakeholders and external agencies with local authorities, families, advocates, GPs, safeguarding teams.

Skills

Microsoft Office

Customer focus

Flexibility

IT skills (Outlook/Email)

Education

NVQ / QCF level 3 HSC

Tools

Walkie talkies

Location keys

iPad

Mobile phones

Job description

Support Services Team Leader

Job Description

Why join us?

Brainkind is a charity that aims to improve the lives of people

with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

Support Services Team Leader

This team leader role is for a single service in the community, just outside of Great Yarmouth in Norfolk.

Location: Norfolk

Salary: £14.21 per hour - Shifts are long days and a rotation of sleep ins.

Hours: 35 Hours per week

About us:

Brainkind supports people with an acquired brain injury and complex needs such as cognitive, physical, and/or emotional difficulties, including physical and verbal aggression, impaired social functioning, and disinhibited behaviour.

Our highly skilled team offer compassionate and specialised person-centred care, in a safe and modern environment. Our multidisciplinary team, led by psychiatrists and neuropsychologists, includes occupational therapists, physiotherapists, rehabilitation support workers, nurses, speech and language therapists, social workers, and therapy assistants to deliver the very best in neurological care and rehabilitation.

Working collaboratively with external professionals, we ensure a holistic approach to rehabilitation and outcomes, with the people we support actively involved in reviewing their progress. We promote the involvement of families as an important part of the rehabilitation process during and after admission.

MAIN PURPOSE

To contribute to and have responsibility for providing quality social and vocational support services for service users within a specified group at a specified location or group of locations.
To lead, supervise and develop a team of support workers to ensure the needs of the service users are met according to their individual support plan in line with company policy and procedures and regulatory standards.

MAIN TASKS AND RESPONSIBILITIES

The Team Leader is expected to be fully competent in all aspects of the Support Worker.

Establish and maintain professional relationships with stakeholders in order to compliment and contribute to the positive reputation of the company.
To provide line management to a designated team of staff within a specified group at a location or group of locations within the allocated division.
To undertake any reasonable traveling requirements in order to fulfil the tasks and responsibilities of the role. This may include supporting other locations within the Division as required.
To set and communicate high standards of care and professional conduct within the team supervised.
To lead and support compliance with Brainkind quality audits.
To lead and support in health and safety duties as appropriateTo contribute information for the accurate notification of incidents/accidents/safeguarding as appropriate.
Represent Brainkind at meetings and seminars and any other external events, where appropriate.
Contributing to effective liaison with stakeholders and external agencies with local authorities, families, advocates, GPs, local safeguarding teams, other DT departments and professionals within the realms of Health and Social Care that have an impact on service provision in consultation with senior colleagues.
To monitor and be responsible for the day to day spending at the location, to include Trust and service user monies.
To empower staff and service users to maintain a homely environment.
To plan and organise in advance staff rotas to include annual leave, training and an appropriate skills mix, ensuring that the staff rota compliments service user needs and individual programmes and meets contractual obligations to commissioners.
Ensure Administration of Medication is effectively managed, audited, ordered and stored in line with individual service user requirement and Brainkind Policy and Procedures.
To be responsible and manage in line with local procedures various resources e.g. Walkie Talkies, location keys, IPad and mobile phones etc
To contribute to the recruitment, selection and induction of support staff.
To supervise, appraise, develop and train within a designated group of support workers.
To contribute attend, plan and participate in staff meetings as appropriate.
To contribute to, monitoring and facilitation of training.
Comply and contribute to staff management , including capability, grievance , attendance and discipline, including where appropriate the accurate and timely completion of staff timesheets.

About you:

Excellent working knowledge of Microsoft Office, specifically word, excel, outlook and internet use.
NVQ / QCF level 3 HSC or willingness to work towards within 12 months
Previous experience of working in a care setting
Knowledge of current relevant legislation relating to care standards, health and safety and food hygiene
Demonstrate ability to be flexible and adaptable in approach, being able to prioritise , plan and organise the work load
Demonstrating a customer focused approach and a professional attitude
IT skills including the ability to open and send emails using Outlook, the ability to use Microsoft office and the ability to navigate the internet

Rewards:

You can look forward to excellent benefits, including:

A salary of £14.21 per hour
33 days annual leave inclusive of bank holidays2
Buy and sell up to 5 days annual leave
Simply Health Plan; helps to cover the cost of routine healthcare treatments. Further information can be found at www.simplyhealth.co.uk/about-us
Access to our Employee Assistance Programme (EAP)
Excellent training and support
Group life assurance
Eye voucher scheme
Free parking
Company Pension
Long Service and Staff Awards

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.

Job Details