Support Services Team Leader

LLOYD'S REGISTER INTERNATIONAL; Bournemouth; On-site; GBP 33,062,000 - 41,328,000; Full time

Benefits offered by this job

Salary supplements

33 days annual leave

Simply Health Plan

Employee Assistance Programme

Group life assurance

Eye voucher scheme

Free parking

Company Pension

Long Service and Staff Awards

Job summary

Brainkind is seeking a proactive Support Services Team Leader for Norfolk to lead a team of care workers, ensuring delivery of high-quality social and vocational support aligned with individual plans and regulatory standards.

You will recruit, supervise and develop staff, organise rotas, monitor medication, manage local budgets and liaise with families, GPs and authorities to support rehabilitation in a compassionate setting.

Qualifications

• Proven ability to supervise and develop staff.
• Proficient in Microsoft Office and communication.
• Experience working in care settings preferred.

Responsibilities

• Lead and supervise a designated group of support workers.
• Establish professional relationships with stakeholders to protect Brainkind's reputation.
• Plan staff rotas and manage annual leave to meet service needs.
• Ensure administration of medication is properly managed and auditable.
• Represent Brainkind at meetings and external events when required.

Skills

MS Office

Time management

Customer focus

IT skills

Outlook

Education

NVQ / QCF Level 3 HSC

Tools

Walkie Talkies

IPad

Mobile phones

Location keys

Job description

Support Services Team Leader - Norfolk

Job Description

Why join us?

Brainkind is a charity that aims to improve the lives of people

with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

Support Services Team Leader - Norfolk

Location: Yarmouth Road

Salary: £14.21 per hour

Hours: 35 Hours per week

About us:

Brainkind supports people with an acquired brain injury and complex needs such as cognitive, physical, and/or emotional difficulties, including physical and verbal aggression, impaired social functioning, and disinhibited behaviour.

Our highly skilled team offer compassionate and specialised person-centred care, in a safe and
modern environment. Our multidisciplinary team, led by psychiatrists and neuropsychologists, includes occupational therapists, physiotherapists, rehabilitation support workers, nurses, speech and language therapists, social workers, and therapy assistants to deliver the very best in neurological care and rehabilitation.

Working collaboratively with external professionals, we ensure a holistic approach to rehabilitation and outcomes, with the people we support actively involved in reviewing their progress. We promote the involvement of families as an important part of the rehabilitation process during and after admission.

MAIN PURPOSE

• To contribute to and have responsibility for providing quality social and vocational support services for service users within a specified group at a specified location or group of locations.
• To lead, supervise and develop a team of support workers to ensure the needs of the service users are met according to their individual support plan in line with company policy and procedures and regulatory standards.

MAIN TASKS AND RESPONSIBILITIES

The Team Leader is expected to be fully competent in all aspects of the Support Worker.

• Establish and maintain professional relationships with stakeholders in order to compliment and contribute to the positive reputation of the company.
• To provide line management to a designated team of staff within a specified group at a location or group of locations within the allocated division.
• To undertake any reasonable traveling requirements in order to fulfil the tasks and responsibilities of the role. This may include supporting other locations within the Division as required.
• To set and communicate high standards of care and professional conduct within the team supervised.
• To lead and support compliance with Brainkind quality audits.
• To lead and support in health and safety duties as appropriateTo contribute information for the accurate notification of incidents/accidents/safeguarding as appropriate.
• Represent Brainkind at meetings and seminars and any other external events, where appropriate.
• Contributing to effective liaison with stakeholders and external agencies with local authorities, families, advocates, GPs, local safeguarding teams, other DT departments and professionals within the realms of Health and Social Care that have an impact on service provision in consultation with senior colleagues.
• To monitor and be responsible for the day to day spending at the location, to include Trust and service user monies.
• To empower staff and service users to maintain a homely environment.
• To plan and organise in advance staff rotas to include annual leave, training and an appropriate skills mix, ensuring that the staff rota compliments service user needs and individual programmes and meets contractual obligations to commissioners.
• Ensure Administration of Medication is effectively managed, audited, ordered and stored in line with individual service user requirement and Brainkind Policy and Procedures.
• To be responsible and manage in line with local procedures various resources e.g. Walkie Talkies, location keys, IPad and mobile phones etc
• To contribute to the recruitment, selection and induction of support staff.
• To supervise, appraise, develop and train within a designated group of support workers.
• To contribute attend, plan and participate in staff meetings as appropriate.
• To contribute to, monitoring and facilitation of training.
• Comply and contribute to staff management , including capability, grievance , attendance and discipline, including where appropriate the accurate and timely completion of staff timesheets.

About you:

• Excellent working knowledge of Microsoft Office, specifically word, excel, outlook and internet use.
• NVQ / QCF level 3 HSC or willingness to work towards within 12 months
• Previous experience of working in a care setting
• Knowledge of current relevant legislation relating to care standards, health and safety and food hygiene
• Demonstrate ability to be flexible and adaptable in approach, being able to prioritise , plan and organise the work load
• Demonstrating a customer focused approach and a professional attitude
• IT skills including the ability to open and send emails using Outlook, the ability to use Microsoft office and the ability to navigate the internet

Rewards:

You can look forward to excellent benefits, including:

• A salary of £14.21 per hour
• 33 days annual leave inclusive of bank holidays2
• Buy and sell up to 5 days annual leave
• Simply Health Plan; helps to cover the cost of routine healthcare treatments. Further information can be found at www.simplyhealth.co.uk/about-us
• Access to our Employee Assistance Programme (EAP)
• Excellent training and support
• Group life assurance
• Eye voucher scheme
• Free parking
• Company Pension
• Long Service and Staff Awards

**Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. **

*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*

Brainkind are a Disability Confident Employer. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.

Job Details

Pay Type: Hourly