Services Assistant

Sainsbury's; Taunton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail is seeking a Services Assistant to enhance customer experience in a vibrant store environment. The role involves serving customers, handling inquiries, and maintaining store standards. Ideal candidates are friendly, flexible, and eager to learn in a fast-paced setting.

Benefits

10% discount after four weeks

Free food and drinks

Holiday entitlement

Pension contributions

Share purchase opportunities

Shopping discounts

Wellbeing support

Qualifications

• Friendly and enthusiastic about helping customers.
• Enjoys working in a fast-paced environment.
• Responsible and proactive.

Responsibilities

• Serve and support customers at checkouts and kiosks.
• Handle complaints and refunds.
• Maintain a clean and organized store.

Skills

Customer Service

Teamwork

Problem Solving

Flexibility

Attention to Detail

Job description

What you’ll be doing:

• Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering help and answering questions.
• Selecting high-quality products for customers using our On-demand grocery service and assisting with Click & Collect parcels.
• Building knowledge about our products, services, and promotions to provide helpful recommendations.
• Handling complaints, refunds, shelf tickets, and advertising.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Friendly, welcoming, and enthusiastic about helping customers.
• Enjoys working in a fast-paced, energetic environment and is a team player.
• Responsible, proactive, and problem-solving.
• Flexible and willing to learn new skills, including digital tools and technology.
• Detail-oriented, maintaining a clean and organized store to enhance the shopping experience.

Working for us has great rewards:

• Discount card: 10% off after four weeks, increasing to 15% at Sainsbury’s and Argos on specified days.
• Free food and drinks: Provided in all our stores.
• Holiday entitlement: Based on hours worked, including maternity and paternity leave.
• Pension: Company matches between 4-7.5% of contributions.
• Sainsbury’s share schemes: Opportunity to buy shares at discounted prices.
• Shopping discounts: Special offers on various services and products.
• Wellbeing support: Access to Employee Assistance Program for confidential support.

Please note: Our vacancies may close quickly; we encourage early application.

An inclusive place to work and shop:

We are committed to inclusivity, offering development opportunities, mentorship, and celebrating diversity. For more info, please see our commitment here.

Reasonable adjustments: Let us know if you need support during application or interview stages.

Responsibilities:

Our stores are vibrant, community-focused environments. As a Services Assistant, you'll ensure customers have a fantastic shopping experience.

Eligibility:

• Above school-leaving age in your country (School leaving age - GOV.UK).
• If working hours include before 6am or after 11pm, you must be at least 18.
• Must have Right to Work in the UK.