Website Merchandiser & Customer Service Assistant

TN United Kingdom; Paignton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the sports retail sector is seeking a dynamic Website Merchandiser & Customer Service Assistant. This role involves managing product presentation online to maximize sales and customer engagement while delivering exceptional customer service. The company is dedicated to creating a seamless shopping experience, encouraging innovative thinking and a proactive approach to challenges. Join a forward-thinking team where your contributions will help shape the future of retail. Embrace the opportunity to elevate your career in a vibrant and supportive environment.

Qualifications

• Strong organisational skills and attention to detail.
• Excellent communication skills with a customer-first mindset.
• Experience in customer service and website merchandising.

Responsibilities

• Update and manage product listings on the website.
• Respond to customer queries via email and live chat.
• Monitor website performance and optimize user experience.

Skills

Organisational Skills

Communication Skills

Customer Service

Website Merchandising

Google Analytics

Tools

Google Analytics

Job description

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Client:

Frasers Group

Location:

Paignton, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

edb9758fad44

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Company Description

Lovell Sports Ltd is a leading retailer in the sports industry, specialising in offering top-quality sports equipment, apparel, and accessories. With a strong online presence, we are dedicated to providing our customers with an exceptional shopping experience. We are proud to be a part of theFrasers Group where we’re rethinking retail alongside other established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our mission- we are building the worlds most admired and compelling brand ecosystem

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly, and take the team with you
• Own itand back yourself - Own the basics, own your role and own the results
• Be relevant -Relevantto our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

As the Website Merchandiser & Customer Service Assistant, you will be responsible for managing the presentation of our products on the website, ensuring they are displayed in a way that maximizes sales and customer engagement. In addition, you will provide friendly and efficient customer service to ensure that our customers have a seamless experience from browsing to purchase.

Key Responsibilities:

• Update and manage product listings, including descriptions, images, and pricing on the Lovell Sports website.
• Work closely with the marketing team to plan and execute product promotions, special offers, and seasonal campaigns.
• Monitor website performance and analytics to optimize product placement and user experience.
• Ensure the website is visually consistent with our brand identity and is easy to navigate for customers.

Customer Service:

• Respond to customer queries via email and live chat, ensuring timely and accurate resolutions.
• Assist customers with product inquiries, order statuses, and returns, providing excellent service at every touchpoint.
• Work with the logistics team to ensure orders are processed, dispatched, and delivered smoothly.
• Identify customer pain points and work with internal teams to improve website functionality or product offerings.

Qualifications

What we are looking for:

• Strong organisational skills and attention to detail, with the ability to handle multiple tasks efficiently.
• Excellent communication skills, both written and verbal, with a customer-first mindset.
• Experience in customer service and a passion for resolving customer issues.
• Previous experience in website merchandising, ideally within the e-commerce or retail sector.
• Basic knowledge of Google Analytics or other website analysis tools is an advantage.