Customer Services Assistant (Full-time and Part-time)

TN United Kingdom; Weston-super-Mare; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading college as a Customer Services Assistant in Weston-super-Mare. The role offers both full-time and part-time positions, focusing on providing exceptional customer service and managing communication channels. Enjoy generous benefits and a supportive work environment.

Benefits

Generous holiday entitlement

Potential for hybrid working

Staff welfare officers

Local and national staff discounts

Free parking

Annual staff conference

Training opportunities

Qualifications

• Strong customer service skills with a focus on customer satisfaction.
• Professional, warm, and friendly with excellent interpersonal skills.

Responsibilities

• Provide a responsive reception service exceeding customer expectations.
• Manage communication channels including Livechat, email, and WhatsApp.

Skills

Team Player

Interpersonal Skills

Customer Service

Job description

Customer Services Assistant (Full-time and Part-time), Weston-super-Mare

Client: Weston College

Location: Weston-super-Mare, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 0e57a8495562

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

As one of the fastest-growing Colleges in the UK, Weston College offers courses from entry level to Masters degrees. Join us as a Customer Services Assistant in any of our Weston-super-Mare campuses. We have three positions available:

• 1 full-time, 37 hours per week
• 2 part-time, 25 hours per week

These roles are all year round.

Responsibilities:

• Provide a responsive reception service exceeding customer expectations and maintaining the College's reputation.
• Assist switchboard services to achieve a minimum answer rate of 95%.
• Support clerical tasks for the CIS team as needed.
• Manage communication channels including Livechat, email, and WhatsApp.

Requirements:

• Team player committed to effective collaboration within the department and college.
• Professional, warm, and friendly with excellent interpersonal skills.
• Polite, effective phone manner.
• Strong customer service skills with a focus on customer satisfaction.

Additional Benefits:

• Generous holiday entitlement and 2-week Christmas closure.
• Potential for hybrid working.
• Staff welfare officers and wellbeing champions.
• Local and national staff discounts, free parking, and various staff committees.
• Focus on staff wellbeing, including eye care support.
• Annual staff conference, employee assistance program, and training opportunities.

Interviews will be conducted on-site at Weston-super-Mare campuses. Weston College is committed to safeguarding and expects all staff to share this commitment. Vacancies may close early if sufficient applications are received, and feedback cannot be provided to unsuccessful candidates.