Services Assistant

Sainsbury's; Newton Abbot; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading supermarket as a Services Assistant, where you'll be at the heart of customer service. Your role includes assisting customers, managing queries, and ensuring a pleasant shopping environment. Enjoy a vibrant workplace with excellent benefits and opportunities for growth.

Benefits

10% discount card

Free food and drinks

Generous holiday entitlement

Pension contributions

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above the school-leaving age.
• Must have Right to Work in the UK.

Responsibilities

• Serve and support customers at various locations.
• Select products for customers using the On-demand grocery service.
• Handle complaints and maintain store organization.

Skills

Customer Service

Teamwork

Problem Solving

Attention to Detail

Flexibility

Job description

What you’ll be doing:

• Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering help and answering questions.
• Selecting high-quality products for customers using our On-demand grocery service and assisting with Click & Collect parcels.
• Building knowledge about our products, services, and promotions to provide helpful recommendations.
• Handling complaints, refunds, shelf tickets, and advertising.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Friendly, welcoming, and enthusiastic about helping customers.
• Comfortable working in a fast-paced, physical, and energetic environment, and enjoys teamwork.
• Responsible and proactive in solving problems.
• Willing to work flexibly and learn new skills, with opportunities for development.
• Comfortable using new digital tools and technology.
• Attentive to detail, maintaining a clean and organized store to enhance the shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increasing to 15% at Sainsbury’s Fridays and Saturdays; 15% off at Argos every pay day.
• Free food and drinks: Provided in all stores.
• Holiday entitlement: Generous, based on hours worked, including maternity and paternity leave.
• Pension: Company matches between 4-7.5% of contributions.
• Sainsbury’s share schemes: Opportunity to buy shares at discounted prices.
• Shopping discounts: Special offers on gym memberships, holidays, vouchers, and more.
• Wellbeing support: Including free access to our Employee Assistance Programme for confidential support.

Please note that vacancies may close quickly, so apply early.

An inclusive place to work and shop

We are committed to inclusivity, offering support for families and carers, resources for understanding roles, and initiatives to promote diversity and representation. Our development programs and events foster a culture of inclusion and respect. To learn more, please visit here.

If you require reasonable adjustments during application or interview, please let us know, and we will support you.

Working in our stores:

Our stores are lively, community-centered environments where food and service are our passion. As a Services Assistant, you'll ensure customers have the best shopping experience.

Eligibility:

• Must be above the school-leaving age in your country School leaving age - GOV.UK
• If working hours start before 6am or end after 11pm, you must be at least 18 years old.
• Must have Right to Work in the UK.