Services Assistant

Sainsbury's; Hemel Hempstead; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retailer as a Services Assistant, where you will play a key role in delivering excellent customer service in a dynamic store environment. You'll assist customers at checkouts and kiosks, handle inquiries, and maintain store standards. Enjoy a range of market-leading benefits, including discounts and wellbeing support, in an inclusive workplace that values diversity.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above school-leaving age.
• Must have the Right to Work in the UK.

Responsibilities

• Serving and supporting customers at various points.
• Handling complaints, refunds, and advertising.
• Maintaining a clean and organized store.

Skills

Customer Service

Teamwork

Problem Solving

Flexibility

Attention to Detail

Job description

What you’ll be doing:

• Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering assistance and answering questions.
• Selecting high-quality products for customers using our On-demand grocery service and assisting with Click & Collect parcels.
• Building knowledge about our products, services, and promotions to provide helpful recommendations.
• Handling complaints, refunds, shelf tickets, and advertising.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Friendly, welcoming, and enthusiastic about helping customers.
• Comfortable in a fast-paced, physical, and energetic environment, and a team player.
• Responsible, proactive, and problem-solving.
• Willing to work flexibly across the store, with opportunities to learn new skills.
• Open to learning new digital tools and technology.
• Detail-oriented, maintaining a clean and organized store to enhance the shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos every pay day.
• Free food and hot drinks – provided in all stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – employer matching between 4-7.5% of contributions.
• Sainsbury’s share schemes – discounted shares purchase.
• Shopping discounts – offers on gyms, restaurants, holidays, vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support.

Please note that our vacancies may close quickly, so we encourage candidates to apply early.

An inclusive place to work and shop

We are committed to being an inclusive retailer where everyone can thrive and feel welcome. We offer various support and development opportunities, celebrate diversity, and provide resources for colleagues and their families. To learn more about our inclusivity initiatives, please visit our website. If you require reasonable adjustments during the application or interview process, please let us know.

Responsibilities:

Working in our stores:

Our stores are dynamic environments at the heart of the community, offering value, quality, and service. As a Services Assistant, you’ll contribute to delivering an excellent shopping experience for our customers.

Eligibility:

• You must be above the school-leaving age in your country.
• If working hours are before 6am or after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.