ServiceNow Technical Lead - CSM & Virtual Agent

Prodapt Solutions Private Limited; Reading; On-site; GBP 90,000 - 130,000; Full time

Job summary

Prodapt Solutions Private Limited in Reading is seeking a seasoned ServiceNow Technical Lead to own end-to-end design, development, and delivery of ServiceNow solutions, with emphasis on CSM, Virtual Agent, Integrations, CMDB and Now Assist capabilities.

The ideal candidate will bring 6+ years of hands-on ServiceNow experience, strong leadership and architecture skills, and a proven ability to coordinate stakeholders to deliver scalable, secure, and high-performing implementations that align

Qualifications

• 6+ years of hands-on experience with the ServiceNow platform.
• 3+ years in a technical lead or solution architect role.
• Experience with CSM, Virtual Agent, CMDB, and platform Integrations.

Responsibilities

• Own end-to-end design, development and delivery of ServiceNow solutions.
• Drive solutions across CSM, Virtual Agent, CMDB, and Integrations.
• Lead and mentor implementation teams and manage stakeholder expectations.

Skills

ServiceNow platform

JavaScript

Leadership

SDLC

Agile/Scrum

Education

Bachelor's degree

Tools

Jira

Azure

MS Teams

Slack

MID Server

Flow Designer

Job description

Prodapt Solutions Private Limited in Reading is seeking a seasoned ServiceNow Technical Lead to own end-to-end design, development, and delivery of ServiceNow solutions, with emphasis on CSM, Virtual Agent, Integrations, CMDB and Now Assist capabilities.

The ideal candidate will bring 6+ years of hands-on ServiceNow experience, strong leadership and architecture skills, and a proven ability to coordinate stakeholders to deliver scalable, secure, and high-performing implementations that align