Senior ServiceNow Developer

Mphasis; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Mphasis is seeking a highly skilled ServiceNow Developer with a strong background in system administration to join our team in Greater London. You will develop and manage ServiceNow workflows, ensure seamless integration with automation systems, and drive end-to-end automation initiatives.

The role requires hands-on experience with ServiceNow administration, workflows, ITIL alignment, and strong problem-solving.

Qualifications

• Proven expertise in ServiceNow administration, including configuration and customization.
• Strong understanding of ServiceNow workflows and automation capabilities.
• Familiarity with ITIL processes and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to collaborate with team members and stakeholders.
• ServiceNow certification is preferred.

Responsibilities

• Design, develop, and implement ServiceNow workflows to enhance operational efficiency.
• Design data models, create user interfaces, implement security, automate processes, and integrate data.
• Build robust applications to solve business challenges and contribute to the ServiceNow ecosystem.
• Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Integrate ServiceNow with various automation systems to enable end-to-end automation processes.
• Monitor and troubleshoot issues within the ServiceNow environment, providing timely resolutions.
• Develop and maintain documentation related to workflows, processes, and system configurations.
• Provide training and support to end-users and stakeholders on ServiceNow functionalities.
• Stay updated with the latest ServiceNow features and best practices to continuously improve the platform.

Skills

ServiceNow administration

Workflow design

Automation capabilities

REST API integration

SOAP API integration

Education

Bachelor's degree in Computer Science/Information Technology

ServiceNow certification

Tools

ServiceNow platform

Job description

We are seeking a highly skilled certified ServiceNow Developer with a strong background in system administration to join our team. The ideal candidate will be responsible for developing and managing ServiceNow workflows, ensuring seamless interaction with automation systems, and driving end-to-end automation initiatives. This role requires a deep understanding of ServiceNow administration and a proactive approach to problem-solving.

Responsibilities:

• Design, develop, and implement ServiceNow workflows to enhance operational efficiency.
• Design data models, create user interfaces, implement security, automate processes, and integrate data.
• Build robust applications to solve business challenges and contribute to the ServiceNow ecosystem.
• Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Integrate ServiceNow with various automation systems to facilitate end-to-end automation processes.
• Monitor and troubleshoot issues within the ServiceNow environment, providing timely resolutions.
• Develop and maintain documentation related to workflows, processes, and system configurations.
• Provide training and support to end-users and stakeholders on ServiceNow functionalities.
• Stay updated with the latest ServiceNow features and best practices to continuously improve the platform.

Mandatory Skills:

• Proven expertise in ServiceNow administration, including configuration and customization.
• Strong understanding of ServiceNow workflows and automation capabilities.
• Familiarity with ITIL processes and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to effectively collaborate with team members and stakeholders.
• ServiceNow certification

Preferred Skills:

• Experience with ServiceNow integrations using REST and SOAP APIs.
• Experience with ITOM, ITAM, HRSD, CSM, or other ServiceNow modules.
• Exposure to Agile/Scrum delivery methodologies.
• Knowledge of Service Portal and UI Builder.
• Experience supporting enterprise-scale ServiceNow implementations.
• Strong communication and stakeholder management skills.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in ServiceNow administration or development are a plus.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.