ServiceNow Technical Architect

JR United Kingdom; Leeds; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading company in the tech industry is seeking a seasoned ServiceNow Technical Architect in Leeds. This role focuses on architecting scalable ServiceNow solutions, particularly in Customer Service Management. The position requires expertise in connecting client portals and implementing best practices in integrations for optimal business alignment.

Qualifications

• Strong expertise in ServiceNow platform with deep CSM experience.
• Experience leading design and architecture sessions.
• Ability to translate business requirements into technical solutions.

Responsibilities

• Architect end-to-end ServiceNow solutions focusing on CSM.
• Lead the technical design and governance across implementations.
• Collaborate with stakeholders for translating business needs.

Skills

Customer Service Management (CSM)

Architectural Design

Integration

Platform Development

Innovation

Job description

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ServiceNow Technical Architect, Leeds, West Yorkshire

Client: Innova Solutions

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Job Title: ServiceNow Technical Architect

Long term Contract

Role Overview

Architect with strong overall expertise and CSM experience. He/She will need to work on connecting the client CSM portal with another portal and in all data exchange between the 2 portals.

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
• Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
• Define and enforce best practices for platform development, integration, and configuration
• Collaborate with stakeholders to translate business requirements into robust technical solutions
• Guide development teams and ensure adherence to architectural standards and coding practices
• Drive innovation by leveraging new ServiceNow features and capabilities