ServiceNow Technical Architect

JR United Kingdom; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a ServiceNow Technical Architect to design and implement solutions focused on the Customer Service Management (CSM) module in Sheffield. The ideal candidate will have extensive experience with ServiceNow architecture and be responsible for aligning technical solutions with business objectives while guiding development teams on best practices.

Qualifications

• Extensive experience as a ServiceNow Technical Architect.
• Strong expertise in Customer Service Management (CSM).
• Proven track record of architecting end-to-end ServiceNow solutions.

Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM.
• Lead technical design sessions and architecture reviews.
• Collaborate with stakeholders to translate business requirements into technical solutions.

Skills

Customer Service Management (CSM)

ServiceNow Solutions Architecture

Job description

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ServiceNow Technical Architect, Sheffield, South Yorkshire

Client: Innova Solutions

Location: Sheffield, South Yorkshire, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 4

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Job Title: ServiceNow Technical Architect

Long term Contract

Role Overview

Architect with strong overall expertise and CSM experience. He/She will need to work on connecting the client CSM portal with another portal and in all data exchange between the 2 portals.

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
• Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
• Define and enforce best practices for platform development, integration, and configuration
• Collaborate with stakeholders to translate business requirements into robust technical solutions
• Guide development teams and ensure adherence to architectural standards and coding practices
• Drive innovation by leveraging new ServiceNow features and capabilities