ServiceNow Technical Architect

JR United Kingdom; Wolverhampton; On-site; GBP 65,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking a ServiceNow Technical Architect for a long-term contract. The role involves designing and implementing end-to-end ServiceNow solutions with a focus on Customer Service Management, ensuring alignment with business objectives. The ideal candidate will have extensive experience in architectural design, technical governance, and stakeholder collaboration, driving innovation within the platform.

Qualifications

• Extensive experience as a ServiceNow Technical Architect.
• Strong understanding of the Customer Service Management module.
• Ability to lead technical design sessions and reviews.

Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM.
• Lead governance across ServiceNow implementations.
• Collaborate with stakeholders for robust technical solutions.

Skills

Architectural Design

ServiceNow CSM

Stakeholder Collaboration

Technical Governance

Innovation with ServiceNow

Job description

Job Title: ServiceNow Technical Architect

Long term Contract

Role Overview

Architect with strong overall expertise and CSM experience. He/She will need to work on connecting the client CSM portal with another portal and manage all data exchange between the two portals.

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

1. Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
2. Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
3. Define and enforce best practices for platform development, integration, and configuration
4. Collaborate with stakeholders to translate business requirements into robust technical solutions
5. Guide development teams and ensure adherence to architectural standards and coding practices
6. Drive innovation by leveraging new ServiceNow features and capabilities