ServiceNow Process Designer & Analyst

Janus Henderson Investors; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Health and wellbeing benefits

Lunch allowance

Volunteer time

Tuition reimbursement

Job summary

Janus Henderson Investors is seeking a ServiceNow professional to partner with technology and business stakeholders to define, analyse, and document requirements for new or improved ServiceNow processes. You will lead workshops, assemble user stories, and collaborate with developers to implement optimal solutions.

The role involves supporting testing, UAT, and knowledge transfer while acting as a trusted advisor to stakeholders.

Qualifications

• 3+ years designing and implementing processes on the ServiceNow platform.
• Proven ability to create clear and concise documentation.
• Strong analytical skills and experience with cross-functional teams.
• Experience delivering ITSM/ITOM solutions and consolidating requirements.

Responsibilities

• Partner with technology and business stakeholders to define, analyse, and document requirements for ServiceNow processes.
• Lead workshops, demos, and training on ServiceNow solutions and best practices.
• Assemble user stories with acceptance criteria, testing strategy and knowledge transfer.
• Collaborate with the ServiceNow development team to select optimal solutions for defined requirements.
• Support unit testing, UAT and customer validation to ensure business objectives are met.

Skills

Strong analytical skills

Stakeholder management

Documentation

Cross-functional collaboration

Education

ServiceNow CSA (Certified System Administrator)

ITIL v4 Certification

Tools

ServiceNow

ITSM and ITOM

Job description

Janus Henderson Investors is seeking a ServiceNow professional to partner with technology and business stakeholders to define, analyse, and document requirements for new or improved ServiceNow processes. You will lead workshops, assemble user stories, and collaborate with developers to implement optimal solutions.

The role involves supporting testing, UAT, and knowledge transfer while acting as a trusted advisor to stakeholders.