ServiceNow Business Process Analyst

Janus Henderson Investors; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Health and wellbeing benefits

Lunch allowance

Volunteer time

Tuition reimbursement

Job summary

Janus Henderson Investors is seeking a ServiceNow professional to partner with technology and business stakeholders to define, analyse, and document requirements for new or improved ServiceNow processes. You will lead workshops, assemble user stories, and collaborate with developers to implement optimal solutions.

The role involves supporting testing, UAT, and knowledge transfer while acting as a trusted advisor to stakeholders.

Qualifications

• 3+ years designing and implementing processes on the ServiceNow platform.
• Proven ability to create clear and concise documentation.
• Strong analytical skills and experience with cross-functional teams.
• Experience delivering ITSM/ITOM solutions and consolidating requirements.

Responsibilities

• Partner with technology and business stakeholders to define, analyse, and document requirements for ServiceNow processes.
• Lead workshops, demos, and training on ServiceNow solutions and best practices.
• Assemble user stories with acceptance criteria, testing strategy and knowledge transfer.
• Collaborate with the ServiceNow development team to select optimal solutions for defined requirements.
• Support unit testing, UAT and customer validation to ensure business objectives are met.

Skills

Strong analytical skills

Stakeholder management

Documentation

Cross-functional collaboration

Education

ServiceNow CSA (Certified System Administrator)

ITIL v4 Certification

Tools

ServiceNow

ITSM and ITOM

Job description

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Division: Infrastructure & Cloud Operations

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

• Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes.
• Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices.
• Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Work directly with the ServiceNow development team to select the most effective solution for defined requirements.
• Support unit testing, UAT, and customer validation, ensuring business objectives are met.
• Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow.
• Carry out other duties as assigned.

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Excellent Health and Wellbeing benefits including corporate membership to ClassPass
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidised onsite canteen

Must have skills

• 3+ years of experience designing and implementing processes on the ServiceNow platform.
• Strong analytical skills, strategic mindset, and experience with cross-functional teams.
• Highly organised with excellent communication and stakeholder management skills.
• Proven ability to create clear and concise documentation.
• Experience providing solutions for ITSM and ITOM offerings.
• ServiceNow Certified System Administrator (CSA)
• ITIL V4 certification

Nice to have skills

• ServiceNow Certified Implementation Specialist credentials
• Agile experience is highly favourable
• Financial Services experience/knowledge

Supervisory responsibilities

• No

Potential for growth

• Regular training
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [e-mail]

#LI-SH1 #LI-HYBRID

Annual Bonus Opportunity:Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here .

Janus Henderson Investors is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.