ServiceNow Process Analyst – ITSM/ITOM

Janus Henderson Investors; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working and reasonable accommodations

Generous Holiday policies

Health and wellbeing benefits

Paid volunteer time

Professional development support

Maternal/paternal leave benefits

Subscription to Headspace

Networking opportunities

Lunch allowance

Job summary

A financial services firm in London seeks an experienced professional to enhance their ServiceNow processes. You will partner with technology and business teams, lead training workshops, and support process improvements. Ideal candidates will have 3+ years on the ServiceNow platform, strong analytical and communication skills, and relevant certifications. This full-time role offers growth opportunities and generous benefits including hybrid working and professional development support.

Qualifications

• 3+ years of experience designing and implementing processes on ServiceNow.
• Proven ability to work with cross-functional teams.
• Experience creating documentation for IT solutions.

Responsibilities

• Define and document requirements for ServiceNow processes.
• Lead workshops and training sessions on ServiceNow solutions.
• Support unit testing and customer validation.

Skills

ServiceNow platform experience

Analytical skills

Communication skills

Documentation skills

ITSM and ITOM solutions

Education

ServiceNow Certified System Administrator

ITIL V4 certification

Job description

A financial services firm in London seeks an experienced professional to enhance their ServiceNow processes. You will partner with technology and business teams, lead training workshops, and support process improvements. Ideal candidates will have 3+ years on the ServiceNow platform, strong analytical and communication skills, and relevant certifications. This full-time role offers growth opportunities and generous benefits including hybrid working and professional development support.