ServiceNow Business Process Analyst

Janus Henderson Investors; City Of London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working and reasonable accommodations

Generous Holiday policies

Health and wellbeing benefits

Paid volunteer time

Professional development support

Maternal/paternal leave benefits

Subscription to Headspace

Networking opportunities

Lunch allowance

Job summary

A financial services firm in London seeks an experienced professional to enhance their ServiceNow processes. You will partner with technology and business teams, lead training workshops, and support process improvements. Ideal candidates will have 3+ years on the ServiceNow platform, strong analytical and communication skills, and relevant certifications. This full-time role offers growth opportunities and generous benefits including hybrid working and professional development support.

Qualifications

• 3+ years of experience designing and implementing processes on ServiceNow.
• Proven ability to work with cross-functional teams.
• Experience creating documentation for IT solutions.

Responsibilities

• Define and document requirements for ServiceNow processes.
• Lead workshops and training sessions on ServiceNow solutions.
• Support unit testing and customer validation.

Skills

ServiceNow platform experience

Analytical skills

Communication skills

Documentation skills

ITSM and ITOM solutions

Education

ServiceNow Certified System Administrator

ITIL V4 certification

Job description

Why work for us?

Janus Henderson is more than a job – it’s an investment in a brighter future together.

We help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world‑class service. We protect and grow our core business, amplify our strengths, and diversify where appropriate.

Our values are key to our success: Clients Come First – Always, Execution Supersedes Intention, Together We Win, Diversity Improves Results, Truth Builds Trust.

Responsibilities

• Partner with technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes
• Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices
• Assemble user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Work directly with the ServiceNow development team to select the most effective solution for defined requirements
• Support unit testing, UAT, and customer validation, ensuring business objectives are met
• Act as a trusted advisor to stakeholders by building strong relationships and demonstrating deep knowledge of ServiceNow
• Carry out other duties as assigned

Benefits

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent health and wellbeing benefits including corporate membership to ClassPass
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement, and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidised onsite canteen

Must Have Skills

• 3+ years of experience designing and implementing processes on the ServiceNow platform
• Strong analytical skills, strategic mindset, and experience with cross‑functional teams
• Highly organised with excellent communication and stakeholder management skills
• Proven ability to create clear and concise documentation
• Experience providing solutions for ITSM and ITOM offerings
• ServiceNow Certified System Administrator (CSA)
• ITIL V4 certification

Nice to Have Skills

• ServiceNow Certified Implementation Specialist credentials
• Agile experience is highly favourable
• Financial Services experience/knowledge

Supervisory Responsibilities

No

Potential for Growth

• Mentoring
• Leadership development programmes
• Regular training
• Career development services
• Continuing education courses

Regulatory Obligations

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

Equal Employment Opportunity

Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

Job Details

Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Management

Location

London, England, United Kingdom