ServiceNow Pre-sales Consultant

JR United Kingdom; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative firm is looking for a dynamic ServiceNow Pre-sales Consultant to join their team in the UK. This exciting role involves engaging with customers to demonstrate the value of the ServiceNow platform, enhancing their experience, and achieving business objectives. The ideal candidate will have a strong background in ServiceNow projects, excellent communication skills, and a customer-centric approach. You will play a key role in managing pre-sales activities, showcasing product capabilities, and supporting clients in maximizing their use of the platform. If you are passionate about technology and customer satisfaction, this opportunity is perfect for you.

Qualifications

• Experience in ServiceNow projects with a focus on client interaction.
• Knowledge of IT Service Management processes and best practices.

Responsibilities

• Identify opportunities to enhance customer satisfaction using ServiceNow.
• Demonstrate ServiceNow capabilities through various sessions.
• Support responses to RFI/RFP documents.

Skills

ServiceNow Knowledge

Customer-Centric Approach

IT Service Management

Problem Diagnosis

Client Communication

Stakeholder Management

Education

ITIL Foundation

Job description

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ServiceNow Pre-sales Consultant, United Kingdom

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Job Category: Other

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EU work permit required: Yes

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

We are seeking a ServiceNow Pre-sales Consultant to join our client's team in the UK. The role offers a salary up to 80k, dependent on experience.

The successful candidate will have ServiceNow knowledge and be customer-centric. This role involves conveying the value of the ServiceNow Platform to prospective and existing customers, helping to achieve business objectives and resolve issues. Responsibilities include managing all pre-sales activities from bids to initiation, such as Requests for Information, requirement gathering, and demonstrations.

Role Responsibilities include:

• Working with customers to identify opportunities for improving satisfaction and experience by maximizing the use of the ServiceNow platform according to their needs.
• Demonstrating the ServiceNow platform’s capabilities through onsite and remote sessions, sharing practical experiences to showcase credibility and expertise.
• Creating product demo scripts and scenarios, and maintaining demonstration environments.
• Supporting responses to RFI/RFP documents.
• Staying current on product developments and releases to ensure effective demos and product knowledge.

The Ideal Candidate will have:

• Experience working on ServiceNow projects in a client-facing role (pre-sales experience is advantageous).
• Knowledge of IT Service Management, processes, and best practices; ITIL foundation and beyond are beneficial.
• Experience with problem diagnosis, solution development, client communication, decision facilitation, documentation, and stakeholder management.