ServiceNow Platform Owner - Telecoms

Searches @ Wenham Carter; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Wenham Carter is seeking a senior ServiceNow leader to own the platform end-to-end, shape its roadmap and governance, and drive performance across ITSM/ITOM, CMDB, and integrations. You’ll work with senior stakeholders and external partners in a telecoms context, pushing for measurable business value and rapid impact.

This is a rare, hands-on role for a doer who will build one of the best ServiceNow deployments, embedding automation and AI to improve outcomes and user experience.

Qualifications

• Hands-on ServiceNow expert with end-to-end platform ownership.
• Direct telecoms industry experience required.
• Track record of delivering measurable business value on ServiceNow.
• Ability to influence senior stakeholders and lead delivery partners.
• Strong commercial awareness including vendor management.

Responsibilities

• Own the end-to-end ServiceNow platform: roadmap, governance, performance and lifecycle.
• Drive adoption, efficiency and continuous improvement using data to optimise delivery.
• Lead hands-on delivery across a complex enterprise, ensuring quality and scalable solutions.
• Shape platform architecture, integrations and data strategy aligned with the tech vision.
• Lead and manage external delivery partners, holding them to account for quality and delivery.
• Embed automation and AI to improve efficiency, service outcomes and user experience.

Skills

ServiceNow platform ownership

Telecoms industry experience

Deliver measurable business value

Stakeholder influence

Vendor management & ROI

Job description

This is a rare chance to take full, hands-on ownership of a complex, enterprise-scale ServiceNow platform at a genuinely pivotal point in its evolution. You won't be one voice among many or an advisor handing designs to someone else to build. This is a role for a doer: someone who lives in the platform, drives change from the front, and wants to build one of the best ServiceNow deployments out there.

You’ll own the platform end-to-end, shape its roadmap and direction, and be the person accountable for making it perform. You’ll work closely with senior stakeholders and lead external delivery partners, keeping them honest and pushing delivery in the right direction. It’s a lean, high-visibility environment where your impact is felt quickly and your work speaks for itself.

If you’re the kind of ServiceNow specialist who takes real pride in your deployment and wants a platform to truly call your own, this is built for you.

What you’re doing

• Owning the end-to-end ServiceNow platform: roadmap, governance, performance and lifecycle
• Driving adoption, efficiency and continuous improvement, using data to optimise service delivery
• Leading hands-on delivery across a complex enterprise environment, ensuring quality and scalable solutions
• Shaping platform architecture, integrations and data strategy in line with the wider technology vision
• Leading and managing external delivery partners, holding them to account on quality and delivery
• Embedding automation and AI to improve efficiency, service outcomes and user experience

What you’ll bring (must-haves)

• Deep, hands‑on ServiceNow platform experience. You’ve owned, built and evolved enterprise ServiceNow environments, not just advised on them. Strong working knowledge across core modules (for example ITSM and ITOM), the CMDB and data model, integrations, and platform governance and lifecycle management.
• Direct telecommunications industry experience. This is essential. You must have worked within a telecoms environment and understand its operational, OSS/BSS and customer systems, processes and integrations. Applications without genuine telecoms experience won’t be progressed, however strong the ServiceNow background.
• A track record of delivering measurable business value from a ServiceNow platform.
• The ability to influence senior stakeholders and lead delivery partners with confidence.
• Strong commercial awareness, including vendor management and platform ROI.

Why apply

You’ll get genuine ownership, real influence, and the chance to drive significant change rather than maintain the status quo, all in a business investing seriously in its platform. If you want to stop advising and start building, and be recognised for it, we’d love to hear from you.