Servicenow Product Owner

Intec Select Ltd; Hertford; Hybrid; GBP 60,000 - 81,000; Full time

Benefits offered by this job

On-site work in Hertfordshire

Benefits package

Job summary

Intec Select Ltd is seeking an experienced ServiceNow Product Manager to own a key ServiceNow environment within a growing organisation. The role combines strong ServiceNow knowledge with product ownership, stakeholder management and agile delivery to shape the platform roadmap and deliver measurable business value.

Working with senior stakeholders, ICT teams and external partners, you will be the bridge between business requirements and technical delivery, ensuring the platform continuously

Qualifications

• Proven experience as a ServiceNow Product Manager/Owner or similar.
• Strong knowledge of ServiceNow functionality and platform best practices.
• Experience prioritising product backlogs in an Agile environment.
• Excellent stakeholder management with senior leaders and technical teams.
• Ability to translate business requirements into actionable platform requirements.

Responsibilities

• Develop and maintain a clear ServiceNow vision, strategy and roadmap aligned with business priorities.
• Engage with senior stakeholders, ICT teams and partners to translate needs into platform requirements.
• Own and prioritise the ServiceNow backlog, balancing value, user needs and resources.
• Produce clear user stories, acceptance criteria and functional requirements for delivery.
• Lead end-to-end delivery from concept through deployment.
• Identify opportunities to improve platform functionality and user experience.
• Ensure platform improvements drive operational efficiency and business value.

Skills

ServiceNow knowledge

Agile delivery

Stakeholder management

User stories

Backlog prioritisation

Tools

ServiceNow

Job description

ServiceNow Product Manager | Hertfordshire | Hybrid | £70,000

Overview

We are looking for an experiencedServiceNow Platform Product Managerto take ownership of a key ServiceNow environment within a growing organisation.

This is a great opportunity for someone who can combinestrong ServiceNow knowledge with product ownership, stakeholder management and Agile delivery.

You will be responsible for shaping the platform roadmap, identifying opportunities for improvement and ensuring ServiceNow continues to deliver measurable value across the business.

Working closely with senior stakeholders, IT teams, delivery specialists and external partners, you will act as the key link between business requirements and technical delivery.

Role & Responsibilities

• Platform Vision & Roadmap:Develop and maintain a clear ServiceNow vision, strategy and roadmap aligned with wider business priorities.
• Stakeholder Engagement:Build strong relationships with senior stakeholders, ICT teams and third-party partners, translating business needs into actionable platform requirements.
• Product Backlog:Own and prioritise the ServiceNow backlog, balancing business value, user needs, technical considerations and available resources.
• Requirements & User Stories:Produce clear user stories, acceptance criteria and functional requirements to support effective development and delivery.
• End-to-End Delivery:Lead initiatives throughout the product lifecycle, from initial concept and requirements gathering through to implementation and deployment.
• Continuous Improvement:Identify opportunities to improve platform functionality, processes and user experience while maximising the value delivered by ServiceNow.
• Business Value:Ensure platform enhancements are focused on improving operational efficiency, supporting business objectives and delivering a positive user experience.

Essential Skills & Experience

• Previous experience as a ServiceNow Product Manager or Owner, ServiceNow Business Analyst, Platform Owner, or similar ServiceNow-focused role.
• Strong knowledge of ServiceNow functionality, capabilities and platform best practices.
• Experience managing and prioritising product backlogs within an Agile environment.
• Excellent stakeholder management skills, with confidence communicating with both technical teams and senior business leaders.
• Strong analytical and problem-solving capabilities, with a commercial and value-driven mindset.
• Proven experience creating user stories, acceptance criteria and functional requirements.
• Ability to manage competing priorities and drive initiatives from idea through to successful implementation.

Package & Benefits

• £70,000 Base Salary
• Hertfordshire
• 3 days onsiteServiceNow Product Owner | Hertfordshire | Hybrid | £70,000 + additional company bens