ServiceNow Transformation Consultant

Morela Solutions; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Morela Solutions is seeking a senior ServiceNow professional to lead a major transformation for a global industrial powerhouse. You will drive executive-level initiatives while owning programme delivery, quality, and outcomes.

This role offers the autonomy to shape programme direction and engage directly with C-suite stakeholders. The position promises significant long-term potential with real exposure in a boutique consulting environment.

Qualifications

• Proven track record leading ServiceNow transformation programmes at enterprise scale.
• Deep expertise across ServiceNow modules such as ITSM, ITOM, or HRSD.
• Strong ability to communicate at C-suite level.

Responsibilities

• Lead the next phase of a large-scale ServiceNow transformation.
• Own delivery, quality, and outcomes as the primary programme lead.
• Manage senior and executive-level client relationships effectively.
• Translate complex requirements into scalable ServiceNow solutions.
• Drive governance and best practices across the programme.

Skills

Leading ServiceNow transformation programmes

Consulting pedigree

Deep ServiceNow expertise

Gravitas and communication skills

Leadership

Operating in complex environments

Job description

This Is Not Your Average ServiceNow Role

This is a rare opportunity for a senior ServiceNow professional to step into a programme that genuinely matters, with the access, autonomy, and executive visibility to match.

Morela is proud to be supporting one of Uk’s most exciting boutique consultancies in the Service Operations, AIOps and Observability space as they look for the person to lead the next chapter of a flagship enterprise transformation. If you have ever wanted to operate at the very top of a programme, owning outcomes, shaping direction, and sitting in the room where decisions get made, this is it.

About the Client

Our client is a specialist technology consultancy operating exclusively in the Service Operations, AIOps and Observability space across Europe. They are not a generalist firm, they go deep, combining strategic design with hands-on implementation across Dynatrace, ServiceNow, Halo ITSM, and BigPanda.

Built on a partnership-first philosophy, they work with some of the world's largest enterprises on high-stakes transformation programmes. They punch well above their weight, they are growing fast, and the people they hire get real exposure, not layers of bureaucracy between them and the client.

The Opportunity

You will be stepping into the driving seat of a major ServiceNow transformation for a global industrial powerhouse. Phase one is complete. Executive sponsorship is firmly in place. Now they need a senior leader who can own the next phase end to end.

This means genuine C-suite and senior stakeholder conversations from day one. You will not be contributing to someone else's programme; you will be leading it. The long-term potential here is significant, with further growth expected across the account over the coming years.

What You'll Be Doing

• Leading the next phase of a large-scale ServiceNow transformation for a major global enterprise client
• Operating as the primary programme lead, owning delivery, quality, and outcomes
• Holding senior and executive-level client relationships with confidence and credibility
• Translating complex business requirements into clear, scalable ServiceNow solutions
• Driving governance, best practice, and implementation standards across the programme
• Acting as a trusted advisor, not just a delivery resource

What We're Looking For

• A proven track record leading ServiceNow transformation programmes at enterprise scale
• Consulting pedigree - Bain, McKinsey, or top-tier technology consultancy equivalent
• Deep ServiceNow expertise across one or more modules (ITSM, ITOM, HRSD etc.)
• The gravitas and communication skills to hold a room at C-suite level
• Someone who leads from the front, not someone who waits to be told what to do
• Comfortable operating in complex, international, cross-cultural environments

Why This Role

• Executive-level exposure from day one, this is a senior seat at a major table
• Real ownership and autonomy
• Long-term account with significant growth pipeline ahead
• A boutique environment where your contribution is visible and valued
• The chance to do the most impactful work of your career, without the politics of a large SI