ServiceNow Implementation Specialist

JR United Kingdom; Coventry; Remote; GBP 60,000 - 75,000; Full time

Job summary

A leading global business and technology transformation partner seeks a ServiceNow Implementation Specialist for their new team in Coventry. This role involves designing innovative workflow solutions on the ServiceNow platform, focusing on customer and employee experiences. Applicants must hold UK residency for the last five years for Security Check clearance and possess strong communication and integration skills to excel in this full-time opportunity.

Benefits

Attractive referral scheme

Qualifications

• Proven experience with ServiceNow platform, focusing on various workflows.
• Deep understanding of customer journey optimization and employee lifecycle touchpoints.

Responsibilities

• Design and develop solutions for ServiceNow workflow applications.
• Utilize ServiceNow's Experience Layer to create user interfaces.
• Integrate ServiceNow applications with external systems and manage data migration.

Skills

Integration Skills

Communication and Collaboration

Problem-Solving

Job description

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ServiceNow Implementation Specialist, Coventry

Client:

Location: Coventry, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

7

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their brand new team.

WARNING: for this role, candidates who require company support to legally live and work in the UK cannot be considered.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years.

You will be part of:

Technical Development - Design and develop solutions for ServiceNow workflow applications, including:

• Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces

• Configure and enhance the Next Experience UI for tailored and seamless interactions
• Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements

Integration and Data Management:

• Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
• Workflow data fabric and RaptorDB.

Experience you need to have:

• ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
• Customer and Employee Insights:
• Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.
• Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.

Skills:

• Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
• Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
• Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.

Role is remote / flexible UK wide (you might be requested to go to the nearest office from time to time).

Hiring process: two steps.

Salary: up to £75,000 annually DOE.

Direct hire full-time employee opportunity (B2B contract not available).

We offer an attractive referral scheme for placements we make (Terms & Conditions apply). https://www.tenthrevolution.com/referral-scheme

Apply here if you want to join a community of professionals who will support you every step of the way.