ServiceNow Implementation Lead

IBM; City of Westminster; Hybride; GBP 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Flexible working

Sabbatical program

Paid paternity leave

Maternity leave

Maternity returners scheme

Private medical

Dental & optical cover

Employee Assistance Program

Group pension (salary sacrifice)

25 days holiday

Résumé du poste

IBM Consulting UK FutureNow is seeking a Package Consultant: ServiceNow to design, configure, and optimize ServiceNow workflows and integrations for client success. You will lead implementations from configuration through testing and deployment while delivering post-go-live enhancements and upgrades.

This role emphasizes collaboration between business and technical teams to maximize value from the platform.

Qualifications

• Experience designing and configuring ServiceNow workflows, dashboards, and reports.
• Proven delivery of implementations from configuration through testing and deployment.
• Experience integrating ServiceNow with other systems using built-in features.
• Ability to optimize workflows and explore platform configuration for efficiency.
• Experience supporting post-go-live enhancements and upgrades.

Responsabilités

• Design and configure ServiceNow workflows, dashboards, reports, and integrations.
• Lead implementation projects from configuration to deployment.
• Provide post-go-live support and upgrades for medium to high complexity.
• Drive process improvements via best-practice configurations.

Connaissances

ServiceNow config

Implementation delivery

System integration

Workflow optimization

Platform upgrades

Post-go-live support

Description du poste

IBM Consulting UK FutureNow is seeking a Package Consultant: ServiceNow to design, configure, and optimize ServiceNow workflows and integrations for client success. You will lead implementations from configuration through testing and deployment while delivering post-go-live enhancements and upgrades.

This role emphasizes collaboration between business and technical teams to maximize value from the platform.