ServiceNow Delivery & Optimization Consultant

IBM

Leicester

Hybrid

GBP 55,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

25 days holiday

Private medical

Dental & optical cover

Employee Assistance Program

Group pension plan

Job summary

IBM Consulting UK FutureNow offers a role as a Package Consultant: ServiceNow, delivering advisory and implementation services across ServiceNow capabilities. You will design, configure, and optimize workflows while collaborating with business and technical teams to meet client needs.

Expect leadership of implementation from configuration to deployment and ongoing post-go-live support. You'll join a team that focuses on maximizing value through best-practice process improvements, platform

Qualifications

Designing and configuring workflows, dashboards, reports, and integrations.
Leading implementations from configuration through testing and deployment.
Integrating ServiceNow with other systems and tools.
Optimizing workflows, dashboards and reports to improve efficiency.
Supporting post-go-live enhancements and upgrades.

Responsibilities

Solution Design: design and configure workflows, dashboards, reports, and integrations.
Implementation Leadership: lead implementations from configuration through testing and deployment.
Post-Go-Live Support: support enhancements and upgrades of medium to high complexity.
Process Improvement: maximize value through best-practice configuration.