ServiceNow Developer, Richmond, VA, US

Intellibee; Richmond; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning (401(k))

Green Card Assistance

Job summary

IntelliBee is seeking a skilled ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform, focusing on secure API integrations and ITSM processes. You will work with stakeholders to translate requirements into technical solutions and contribute to AI- and automation-enabled improvements.

The role emphasizes user-friendly experiences across Employee Center, Service Portal, and mobile, with an emphasis on secure coding, testing, and release management.

Qualifications

• Experience developing and configuring ServiceNow applications.
• Ability to design secure API integrations.
• Proficient in REST/SOAP, JSON/XML, OAuth 2.0 and monitoring.
• Strong knowledge of ITSM processes and modules.
• Experience with Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing.
• Understanding CMDB, data models, and relationships.
• User-centered design with focus on accessible, secure, maintainable solutions.
• Experience with testing, code review, and release management.
• Analytical, troubleshooting, documentation and communication skills.
• Ability to collaborate with stakeholders.
• Experience with Employee Center, Service Portal, UI Builder, and configurable workspaces.
• Familiar with ServiceNow AI features (Now Assist, etc.).
• Knowledge of ITOM, CSM, HRSD, IRM/GRC, or App Engine.
• Experience with automated deployment pipelines, Agile DevOps.

Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow apps and enhancements.
• Build secure integrations using REST, SOAP, webhooks, IntegrationHub, MID Server.
• Develop scripted REST APIs, business rules, UI policies, and Flow Designer workflows.
• Configure ITSM processes: Incident, Problem, Change, Request, Knowledge, Catalog, CMDB.
• Create user-friendly experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Troubleshoot platform, integration, data, and performance issues.
• Apply standards, security controls, automated testing, code review, and release practices.
• Develop reusable components and documentation; support upgrades; explore AI opportunities.

Skills

ServiceNow development

API integration design

REST/SOAP/XML

ITSM processes

Flow Designer

CMDB

User-centered design

Testing & release

Analytical skills

Stakeholder collaboration

Employee Center & Service Portal

ServiceNow AI features

Enterprise integrations

Agile/DevOps

Tools

MID Server

IntegrationHub

UI Builder

Job description

The State Corporation Commission (SCC) is seeking a ServiceNow Developer to design,build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities Include:

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
• Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• Troubleshoot complex platform, integration, data, and performance issues
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

Skill Matrix:

• ServiceNow development and configuration Required 4 Years
• API integration design, security, and troubleshooting Required 2 Years
• REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring Required 2 Years
• ServiceNow ITSM processes and modules Required 2 Years
• Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing Required 2 Years
• ServiceNow data models, tables, reference relationships, and CMDB Required 2 Years
• User-centered solution design, accessibility, security, and maintainability Required 2 Years
• Testing, code review, source control, and release-management practices Required 2 Years
• Analytical, troubleshooting, documentation, and communication skills Required 3 Years
• Collaboration with technical and non-technical stakeholders Required 3 Years
• Employee Center, Service Portal, UI Builder, and configurable workspaces Required 2 Years
• ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search Required 2 Years
• Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification Required 2 Years
• Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine Desired 2 Years
• Automated deployment pipelines, Agile delivery, and DevOps practices Desired 2 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.