Senior ServiceNow Developer - SC Clearance Required

IBM; Hursley; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Private medical

Pension plan

25 days leave

Job summary

IBM Consulting UK FutureNow is seeking a Senior ServiceNow Developer to lead development, customization, and enhancements of the ServiceNow platform for public sector and defence clients. The role requires hands-on expertise, strong JavaScript skills, and a track record delivering enterprise ServiceNow solutions.

You will work with IBM teams to architect scalable integrations, reports, dashboards, and workflows, while following security and governance standards for sensitive environments.

Qualifications

• Extensive commercial experience in ServiceNow development.
• Deep knowledge of the ServiceNow platform, including JavaScript and UI development.
• Solid understanding of software development principles and best practices.
• Excellent problem-solving abilities with a customer-centric approach.
• Strong communication and collaboration skills.
• ServiceNow CIS or equivalent certification.

Responsibilities

• Lead the design, development, and customization of complex ServiceNow applications and modules based on evolving business needs.
• Collaborate with cross-functional teams within IBM and public sector or defence environments to architect scalable ServiceNow solutions.
• Build, refine, and maintain reports, dashboards, workflows, and automated processes within the platform.
• Design and support robust integrations between ServiceNow and external systems using APIs and web services.
• Ensure development aligns with ServiceNow best practices, governance, coding standards, and security requirements for government work.
• Oversee the full software development lifecycle from requirements to deployment and support.

Skills

ServiceNow development

JavaScript

UI development

Agile

Customer-centric

Education

Bachelor's Degree

Tools

ServiceNow Integration Hub

MID Server

APIs

Job description

Introduction

At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.

At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.

You’ll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high profile programmes that stretch your skills and accelerate your growth.

We invest heavily in you—supporting continuous learning, in demand skills development, and long term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.

We Offer

• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.

Your Role And Responsibilities

We are seeking an experienced Senior ServiceNow Developer to lead the development, customization, and ongoing enhancement of our ServiceNow platform. The ideal candidate will bring deep, hands‑on expertise across the ServiceNow ecosystem, strong proficiency in JavaScript and UI development, and proven experience delivering solutions for IBM and public‑sector or defence clients.

Key Responsibilities

• Lead the design, development, and customization of complex ServiceNow applications and modules based on evolving business needs.
• Work closely with cross‑functional teams, including those within IBM and public‑sector or defence environments, to architect and implement scalable ServiceNow solutions that optimise processes and improve operational efficiency.
• Build, refine, and maintain advanced reports, dashboards, workflows, and automated processes within the platform.
• Design and support robust integrations between ServiceNow and external systems using APIs, web services, and other integration frameworks.
• Ensure all development aligns with ServiceNow best practices, platform governance, coding standards, and security standards required for government or defence‑related work.
• Oversee the full software development lifecycle, including requirement analysis, solution design, development, testing, deployment, and ongoing support.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Commerical experience in ServiceNow development or similar roles.
• In-depth knowledge of ServiceNow platform, including JavaScript, Apex, and UI development.
• Strong understanding of software development principles and best practices.
• Excellent problem-solving abilities and a customer-centric approach.
• Strong communication and team collaboration skills.
• ServiceNow Certified Implementation Specialist (CIS) or equivalent certification.

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

Preferred Technical And Professional Experience

• Hands‑on experience working with ServiceNow Integration Hub, MID Server, and API‑based integrations.
• Strong understanding of Agile development practices and the ability to work effectively within iterative delivery cycles.
• Demonstrated involvement in the ServiceNow community or contributions to open‑source projects, showcasing a commitment to knowledge sharing and continuous improvement.

Desirable Certifications For a Senior ServiceNow Developer

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (one or more modules such as ITSM, ITOM, HRSD, CSM, SecOps, or SPM)
• ServiceNow Certified Technical Architect (CTA) — if applicable
• ITIL Foundation Certification (v3 or v4)