ServiceNow Engineer

Distributed; Manchester; On-site; GBP 70,000 - 110,000; Full time

Job summary

Distributed is seeking a Specialist-level ServiceNow Engineer to join a secure platforms team in Manchester. You will own architectural decisions, mentor engineers, and help shape the technical roadmap while ensuring delivery momentum and long-term platform transformation.

Active SC clearance (or eligibility) is required due to sensitive environment. You will drive complex decisions, implement large-scale ServiceNow solutions, and collaborate across engineering and partner teams to ensure

Qualifications

• Experience designing, configuring and implementing ServiceNow solutions.
• Active SC Clearance or eligibility to obtain SC Clearance.
• Solid ITIL knowledge: Incident, Problem, Change, Request.

Responsibilities

• Make technical decisions and drive architecture for the ServiceNow platform.
• Mentor engineers and shape a technical roadmap balancing delivery and transformation.
• Deliver complex, enterprise-scale ServiceNow solutions with quality and reliability.
• Work with stakeholders to capture requirements and provide regular updates.

Skills

ServiceNow certs

Platform architecture

Mentoring engineers

SC Clearance

Job description

About the Role

We're looking for a Specialist-level ServiceNow Engineer to join a secure platforms team delivering complex, enterprise-scale ServiceNow solutions. You'll take ownership of technical decisions and architecture across the platform, mentor engineers, and help shape a technical roadmap that balances immediate delivery with long-term platform transformation. This role requires active SC clearance (or eligibility to obtain one) due to the sensitive nature of the environment.

What You'll Be Doing

• Execute complex technical decisions, technology choices, and architecture for the ServiceNow platform, balancing short-term impact with long-term transformation
• Resolve complex and strategic issues using advanced technical knowledge across the wider industry and specific sectors, developing bespoke, technically complex solutions
• Contribute to and execute an ambitious technical roadmap that meets the needs of the business, engineering team, and partner teams
• Drive an engineering culture that fosters innovation and creativity while delivering high-quality products with predictability and reliability
• Solve complex and escalated aspects of projects - coding, debugging, testing, and troubleshooting where necessary
• Play a positive, contributing role in the ServiceNow team, implementing technical vision and driving adoption of new technologies, platform features, and applications
• Implement new architectures, standards, and methods for large-scale enterprise systems
• Perform deep-dive analysis to identify issues and improve working processes within ServiceNow and the wider Secure Platforms space
• Mentor other ServiceNow engineers, acting as a technical resource to raise the team's overall capability
• Champion and share knowledge on emerging trends and changes in ServiceNow technology
• Manage detailed requirements capture and refinement with stakeholders, ensuring clarity on value propositions and alignment to business/customer outcomes
• Provide regular updates and effort estimates throughout the development and deployment lifecycle
• Ensure prompt resolution of incidents - maintaining clear, timely communication with customers and escalating appropriately

Essential Skills / Experience

• ServiceNow experience and certification (CSA, CAD, CIS, or equivalent)
• Proven ability to design, configure, and implement ServiceNow solutions, with a solid understanding of the ServiceNow data model, CMDB, CSDM, and core platform capabilities
• Experience with core ITIL functions (Incident, Problem, Change, Request)
• Active SC Clearance or eligibility to obtain SC Clearance

Desirable Skills / Experience

• Experience building and supporting secure integrations (REST/SOAP APIs, OAuth, IntegrationHub)