Senior ServiceNow Developer - SC Clearance Required

IBM; Manchester; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

25 days annual leave

Private medical cover

Dental and optical cover

Online shopping discounts

Employee Assistance Program

Group pension via salary sacrifice

Job summary

IBM Consulting UK FutureNow seeks a Senior ServiceNow Developer to lead design, customization, and integration of complex ServiceNow solutions for public sector and defence clients. You will architect scalable workflows, build advanced reports and dashboards, and ensure governance, security, and best practices throughout the SDLC, with BPSS/NVS considerations.

The role offers a hybrid work model, strong career development, and access to cutting-edge cloud and AI initiatives across government and

Qualifications

• Hands-on experience with ServiceNow development and integration projects.
• Strong knowledge of JavaScript, UI development, and platform governance.
• Experience delivering solutions for public sector or defence clients is a plus.

Responsibilities

• Lead design, development, and customization of complex ServiceNow apps.
• Architect and implement scalable solutions with cross-functional teams.
• Build advanced reports, dashboards, and automated workflows.
• Design and support integrations via APIs and web services.
• Ensure alignment with ServiceNow best practices, security, and BPSS/NVS requirements.
• Oversee the full SDLC from requirements to deployment and support.

Skills

JavaScript

UI development

ServiceNow platform

Agile development

Problem-solving

Communication

Team collaboration

Education

ServiceNow CIS certification

ServiceNow CSA

ServiceNow CAD

ServiceNow CTA

ITIL Foundation

Tools

ServiceNow Integration Hub

MID Server

API-based integrations

Apex

Job description

Responsibilities

Lead the design, development, and customization of complex ServiceNow applications and modules based on evolving business needs. Work closely with cross‑functional teams, including those within IBM and public‑sector or defence environments, to architect and implement scalable ServiceNow solutions that optimise processes and improve operational efficiency. Build, refine, and maintain advanced reports, dashboards, workflows, and automated processes within the platform. Design and support robust integrations between ServiceNow and external systems using APIs, web services, and other integration frameworks. Ensure all development aligns with ServiceNow best practices, platform governance, coding standards, and security standards required for government or defence‑related work. Oversee the full software development lifecycle, including requirement analysis, solution design, development, testing, deployment, and ongoing support.

Qualifications

We are seeking an experienced Senior ServiceNow Developer to lead the development, customization, and ongoing enhancement of our ServiceNow platform. The ideal candidate will bring deep, hands‑on expertise across the ServiceNow ecosystem, strong proficiency in JavaScript and UI development, and proven experience delivering solutions for IBM and public‑sector or defence clients. Commercial experience in ServiceNow development or similar roles. In‑depth knowledge of the ServiceNow platform, including JavaScript, Apex, and UI development. Strong understanding of software development principles and best practices. Excellent problem‑solving abilities and a customer‑centric approach. Strong communication and team collaboration skills. ServiceNow Certified Implementation Specialist (CIS) or equivalent certification. This role is subject to pre‑employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, which could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

Preferred Technical and Professional Experience

• Hands‑on experience working with ServiceNow Integration Hub, MID Server, and API‑based integrations
• Strong understanding of Agile development practices and the ability to work effectively within iterative delivery cycles
• Demonstrated involvement in the ServiceNow community or contributions to open‑source projects, showcasing a commitment to knowledge sharing and continuous improvement

Desirable Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (one or more modules such as ITSM, ITOM, HRSD, CSM, SecOps, or SPM)
• ServiceNow Certified Technical Architect (CTA) – if applicable
• ITIL Foundation Certification (v3 or v4)

Benefits and Development Opportunities

At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands‑on experience with cutting‑edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high‑profile programmes that stretch your skills and accelerate your growth. We invest heavily in you – supporting continuous learning, in‑demand skills development, and long‑term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. Tools and policies to support your work‑life balance include flexible working approaches, sabbatical programs, paid paternity leave, maternity leave, and an innovative maternity returner scheme.

More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental and optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.