Servicenow Developer

eTeam Workforce Limited; Telford; On-site; GBP 79,000 - 132,000; Full time

Job summary

eTeam Workforce Limited is seeking an experienced ServiceNow Developer for a 6-month engagement in Telford, with 2–3 days onsite per week. The role covers HRSD, CSM, Employee Centre, and integrations for a public sector delivery program.

The candidate will configure, develop, test and support ServiceNow capabilities across multiple streams. The ideal candidate has hands-on ServiceNow development experience, HRSD/CSM expertise, and strong REST/SOAP integrations.

Qualifications

• Hands-on ServiceNow development experience.
• HRSD and CSM knowledge.
• Experience with Employee Centre and integrations.
• Experience building workflows, catalog items, and portals.

Responsibilities

• Configure and develop ServiceNow solutions across HRSD and CSM.
• Build record producers, forms, workflows, catalog items, notifications and case management.
• Configure Employee Centre experiences and user journeys.
• Develop integrations using REST/SOAP APIs and IntegrationHub.
• Support Virtual Agent and Now Assist capabilities.
• Participate in sprint planning and technical design discussions.
• Produce and maintain technical documentation.

Skills

ServiceNow development

HRSD

CSM

Employee Centre

ServiceNow integrations

REST/SOAP APIs

JavaScript/Glide

Agile delivery

Job description

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: ServiceNow Developer
Location: Telford - 2 to 3 days onsite per week
Duration: 6 months
Clearance Required: Active SC
Pay Rate: £716 per day all inc. (PAYE through Umbrella)

Job Description:

ServiceNow Developer (HRSD/CSM/Employee Centre)

Role Overview

• We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations.
• The successful candidates will work within the delivery team to configure, develop, test and support ServiceNow capabilities across multiple workstreams.

Key Responsibilities

• Configure and develop ServiceNow solutions across HRSD and CSM.
• Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
• Configure Employee Centre experiences and user journeys.
• Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
• Support configuration of Virtual Agent and Now Assist capabilities.
• Participate in sprint planning, backlog refinement and technical design discussions.
• Support unit testing, SIT, UAT and defect resolution activities.
• Produce and maintain technical documentation.
• Work collaboratively with architects, developers, testers and business stakeholders.

Required Skills & Experience

• Hands-on ServiceNow development experience
• HRSD
• Strong experience across a combination of:
• CSM/Source-to-Pay Operations
• Employee Centre/Employee Centre Pro
• ServiceNow integrations
• Virtual Agent and/or Now Assist
• Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
• Experience using JavaScript, Glide APIs, Flow Designer and ServiceNow Scripting.
• Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs or IntegrationHub.
• Experience supporting Agile delivery and test cycles.
• Strong analytical and problem-solving skills.

Certifications & Clearance

Essential

• ServiceNow Certified System Administrator
• Active SC Clearance
• UK Based

Highly Desirable

• ServiceNow Certified Implementation Specialist - HRSD
• ServiceNow Certified Implementation Specialist - CSM

Desirable

• ServiceNow Certified Application Developer
• Employee Centre
• IntegrationHub
• Virtual Agent
• Now Assist/GenAI accreditations

Mandatory Requirements for All Roles

• UK based resource.
• Active SC clearance.
• Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.
• Strong stakeholder engagement and communication skills.
• Ability to work collaboratively across client and third-party supplier teams.