SC ServiceNow Developer

Career Choices Dewis Gyrfa Ltd; Shrewsbury; Hybrid; GBP 114,000 - 155,000; Full time

Job summary

Career Choices Dewis Gyrfa Ltd is seeking experienced ServiceNow Developers to support a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations.

The successful candidates will work within the delivery team to configure, develop, test and support ServiceNow capabilities across multiple workstreams.

Qualifications

• Hands-on ServiceNow development across HRSD and CSM.
• Experience building workflows, catalog items and case management.
• Experience integrating ServiceNow with third-party applications using REST or SOAP APIs.

Responsibilities

• Configure and develop ServiceNow solutions across HRSD and CSM.
• Build and maintain record producers, forms, workflows, catalog items, notifications and case management.
• Configure Employee Centre experiences and user journeys.
• Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
• Support Virtual Agent and Now Assist capabilities.
• Participate in sprint planning, backlog refinement and technical design discussions.
• Support unit testing, SIT, UAT and defect resolution activities.
• Produce and maintain technical documentation.
• Work collaboratively with architects, developers, testers and business stakeholders.

Skills

ServiceNow development

REST APIs

SOAP APIs

IntegrationHub

Virtual Agent

Now Assist

Agile delivery

SC clearance

Job description

ServiceNow Developer Duration: 6 months Pay: up to £730 per day (umbrella) Location: Telford - 2 to 3 days on site per week Clearance Required: SC cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations.

The successful candidates will work within the delivery team to configure, develop, test and support ServiceNow capabilities across multiple workstreams.

Key Responsibilities

Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.

Configure Employee Centre experiences and user journeys.

Develop integrations using REST APIs, SOAP APIs and IntegrationHub.

Support configuration of Virtual Agent and Now Assist capabilities.

Participate in sprint planning, backlog refinement and technical design discussions.

Support unit testing, SIT, UAT and defect resolution activities.

Produce and maintain technical documentation.

Work collaboratively with architects, developers, testers and business stakeholders.

Key Skills & Experience

Hands-on ServiceNow development experience.

HRSD Strong experience across a combination of: CSM / Source-to-Pay Operations Employee Centre / Employee Centre Pro ServiceNow integrations Virtual Agent and/or Now Assist Experience developing case workflows, service catalogues, agent workspaces and portal experiences.

Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs or IntegrationHub.

Experience supporting Agile delivery and test cycles.

Strong analytical and problem-solving skills.

Certifications & Clearance

Essential ServiceNow Certified System Administrator Active SC Clearance UK Based Highly Desirable ServiceNow Certified Implementation Specialist

• HRSD ServiceNow Certified Implementation Specialist
• CSM Desirable ServiceNow Certified Application Developer Employee Centre IntegrationHub Virtual Agent Now Assist / GenAI accreditations Mandatory

Requirements for All Roles

Active SC clearance.

Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.

Strong stakeholder engagement and communication skills.