ServiceNow Developer

Pyramid Consulting, Inc; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Pyramid Consulting, Inc in London, UK (Hybrid - 2-3 days onsite/week) is seeking an experienced ServiceNow Developer to support and extend our HR Service Delivery (HRSD) platform. The role focuses on designing, configuring, and developing HRSD solutions across the employee lifecycle, with strong emphasis on quality, automation, and scalable design.

A pragmatic, hands-on ServiceNow developer who is comfortable working in an HR context, values automated testing and quality, and can independently

Qualifications

• Hands-on ServiceNow development experience, ideally 3+ years.
• Strong experience with HRSD module, including HR services, case management, COEs, and employee lifecycle processes.
• Solid knowledge of ServiceNow core components: Business Rules, Client Scripts, Script Includes, UI Actions / UI Policies, Flow Designer & legacy workflows, ACLs, notifications, reports and dashboards.
• Test automation experience with ServiceNow ATF, including designing, maintaining, and executing automated tests.
• Experience working in agile delivery teams.

Responsibilities

• Design, configure, and develop solutions on the ServiceNow platform, with primary focus on HRSD (HR Case Management, HR Services, COEs, record producers, lifecycle events).
• Implement end-to-end solutions including business rules, client/server scripts, UI actions, Flow Designer, and Service Catalog.
• Build and maintain automated tests using ServiceNow ATF, ensuring regression coverage and platform stability.
• Collaborate with product owners, architects, and other engineers to define implementation approaches and deliver backlog items.
• Support production stability through defect fixing, performance tuning, and continuous improvement.
• Contribute to secure, compliant, and well-documented solutions aligned with enterprise standards.

Skills

ServiceNow development

HRSD

Test automation

Agile delivery

ATF

Tools

ServiceNow ATF

Job description

Location: London, UK (Hybrid - 2-3 days onsite/week)

Role summary

We are looking for an experienced ServiceNow Developer to support and extend our HR Service Delivery (HRSD) platform. The role focuses on designing, configuring, and developing HRSD solutions across the employee lifecycle, with strong emphasis on quality, automation, and scalable design.

Profile we are looking for

A pragmatic, hands-on ServiceNow developer who is comfortable working in an HR context, values automated testing and quality, and can independently deliver well-engineered HRSD solutions while collaborating closely with cross-functional teams.

Key responsibilities

• Design, configure, and develop solutions on the ServiceNow platform, with primary focus on HRSD (HR Case Management, HR Services, COEs, record producers, lifecycle events).
• Implement end-to-end solutions including business rules, client/server scripts, UI actions, Flow Designer, and Service Catalog.
• Build and maintain automated tests using ServiceNow ATF, ensuring regression coverage and platform stability.
• Collaborate with product owners, architects, and other engineers to define implementation approaches and deliver backlog items.
• Support production stability through defect fixing, performance tuning, and continuous improvement.
• Contribute to secure, compliant, and well-documented solutions aligned with enterprise standards.

Required skills and experience

• Hands-on ServiceNow development experience, ideally 3+ years.
• Strong experience with HRSD module, including HR services, case management, COEs, and employee lifecycle processes.
• Solid knowledge of ServiceNow core components: Business Rules, Client Scripts, Script Includes, UI Actions / UI Policies, Flow Designer & legacy workflows, ACLs, notifications, reports and dashboards.
• Test automation experience with ServiceNow ATF, including designing, maintaining, and executing automated tests.
• Experience working in agile delivery teams.

Nice to have

• ServiceNow certifications, such as CSA, CAD, or CIS-HRSD.
• Experience with integrations, including REST APIs, import sets, and transform maps.
• Exposure to other ServiceNow modules, such as ITSM or CSM.
• Experience working in large, regulated enterprise environments.