ServiceNow HR Transformation Project Manager

Akkodis; Greater London; On-site; GBP 81,000 - 99,000; Full time

Benefits offered by this job

Hybrid work model

Travel to client sites

Equal Opportunities Employer

Job summary

Modis is seeking an experienced ServiceNow Project Manager to lead large HRSD and HR transformation programmes for enterprise clients. You will own end-to-end delivery, coordinating senior stakeholders, architects, and delivery teams across multi-workstream initiatives.

The role focuses on governance, budgets, and delivery assurance with hybrid UK work arrangements. You will help ensure successful adoption of HR solutions and contribute to broader ServiceNow practice growth.

Qualifications

• Experience delivering ServiceNow HRSD or HR technology transformation programmes.
• Ability to lead multi-stakeholder enterprise programmes end-to-end.
• Strong understanding of HR operations and employee lifecycle.
• Experience across Agile, Waterfall or hybrid delivery environments.
• Certifications in ServiceNow and project management are advantageous.

Responsibilities

• Lead end-to-end delivery of ServiceNow HRSD and HR transformation programmes.
• Own project planning, governance, budgets, resourcing, reporting and delivery assurance.
• Manage risks, issues, assumptions and dependencies across programmes.
• Coordinate functional, technical, business and third-party teams.
• Engage with senior HR, technology and transformation stakeholders.
• Lead steering meetings, ceremonies, workshops and programme updates.
• Manage scope, timelines, commercials and competing priorities.
• Support mobilisation and transition from sales to delivery.
• Collaborate with ServiceNow architects on high-level design discussions.

Skills

End-to-end delivery

Governance & reporting

Budget & resourcing

RAID & risk management

Stakeholder management

ServiceNow HRSD knowledge

HR operations understanding

Hybrid delivery

Leadership & delivery leadership

Agile/Waterfall blending

Education

ServiceNow CSA/CIS-HRSD certifications

PRINCE2 or PMP certifications

Scrum certifications

Tools

ServiceNow Platform

Job description

UK Hybrid | Up to £90,000 + bonus & benefits

I'm working with a major transformation consultancy that is continuing to invest heavily in its ServiceNow and HR transformation capability. They're looking for an experienced ServiceNow Project Manager to lead the delivery of complex HRSD and employee experience programmes for enterprise clients.

This is not a PM role centred around chasing actions and updating project plans. You'll take genuine ownership of delivery, working closely with senior client stakeholders, HR leaders, architects, functional consultants and technical teams to take ServiceNow HR programmes from mobilisation through to successful implementation.

You'll be responsible for keeping complex, multi-workstream programmes moving, providing structure and governance while also understanding enough about ServiceNow HRSD and HR transformation to challenge decisions, manage client expectations and contribute credibly to wider solution discussions.

What you'll be doing

• Leading end-to-end delivery of ServiceNow HRSD and HR transformation programmes
• Owning project planning, governance, budgets, resourcing, reporting and delivery assurance
• Managing risks, issues, assumptions and dependencies across complex programmes
• Coordinating functional, technical, business and third-party teams
• Working directly with senior HR, technology and transformation stakeholders
• Leading steering meetings, project ceremonies, workshops and programme updates
• Managing scope, timelines, commercials and competing stakeholder priorities
• Supporting programme mobilisation and the transition from sales and solutioning into delivery
• Working alongside ServiceNow architects and consultants on high-level solution and design discussions
• Helping ensure new solutions are successfully adopted and embedded within the organisation
• Contributing to proposals, bids and the continued development of the wider ServiceNow practice

What we're looking for

You'll ideally already be operating as a ServiceNow Project Manager, Programme Manager or Delivery Lead within consulting or another complex enterprise environment.

Most importantly, you'll have experience delivering ServiceNow HRSD or significant HR technology transformation programmes. Experience with large-scale or global HRSD/HRIS implementations would be particularly relevant.

You should also bring:

• Strong end-to-end project and programme delivery experience
• Good knowledge of ServiceNow HRSD and the wider employee service landscape
• An understanding of HR operations and the employee lifecycle
• Experience managing budgets, governance, RAID, resources and delivery plansConfidence working directly with senior client stakeholders
• Experience across Agile, Waterfall or hybrid delivery environments
• The ability to bridge the gap between business, HR and technical teams
• Strong consulting, communication and stakeholder-management skillsServiceNow certifications such as CSA or CIS-HRSD, alongside Scrum, PRINCE2 or PMP qualifications, would be beneficial

The opportunity

You'll be joining an established consultancy with a growing ServiceNow capability and a strong pipeline of enterprise transformation work. The role offers plenty of visibility, the opportunity to lead sizeable HR transformation programmes and genuine scope to progress further into programme leadership and broader consulting roles.

Package

Up to £90,000 + bonus and extensive benefits, depending on experience.

The role is hybrid and can be based from a number of UK office locations, with flexibility around home working alongside travel to client sites when programmes require it.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.