ServiceNow Configuration Specialist | Data Quality & CMDB

ECS Resource Group Ltd; Dunstable; Hybrid; GBP 65,000 - 75,000; Part time

Job summary

ECS Resource Group Ltd in Dunstable is seeking an IT Service Analyst to support ServiceNow configuration and data governance. The role focuses on maintaining CMDB records, updating ownership and relationships, and ensuring data quality across IT services.

The position is hybrid (3 days in-office, 2 days at home) for an initial 2-month contract, with a daily rate of £250 Inside IR35. You will engage with IT teams to gather information and drive data remediation and reporting.

Qualifications

• Experience in IT administration, IT Service Management or ServiceNow environment.
• Strong understanding of data quality and record management.
• Advanced Microsoft Excel skills.
• Excellent attention to detail.
• Good organisational and administration skills.
• Comfortable communicating with different IT teams to gather information.
• Able to manage a workload involving large volumes of records and data.
• Good written and verbal communication skills.

Responsibilities

• Maintain and update Configuration Item records within ServiceNow.
• Create, amend and retire records following agreed processes.
• Update CI information including ownership, support groups, status and other attributes.
• Review records for missing or inaccurate information.
• Carry out routine CMDB housekeeping and data cleansing.
• Update relationships between records where information has been provided and validated.
• Maintain Service and Service Offering information within ServiceNow.
• Contact IT teams to gather missing Configuration and Service information.
• Follow up on outstanding information and actions.
• Maintain accurate records of updates and changes.
• Record actions and decisions from meetings.
• Provide regular updates on progress against allocated administration and data cleansing activities.
• Follow established Configuration Management and ServiceNow processes.
• Ensure records are updated in line with agreed data standards.
• Support Configuration Management reviews and audit activities by providing accurate information.
• Highlight records which do not meet agreed standards to the Configuration Manager.
• Assist with maintaining Configuration Management documentation.

Job description

ECS Resource Group Ltd in Dunstable is seeking an IT Service Analyst to support ServiceNow configuration and data governance. The role focuses on maintaining CMDB records, updating ownership and relationships, and ensuring data quality across IT services.

The position is hybrid (3 days in-office, 2 days at home) for an initial 2-month contract, with a daily rate of £250 Inside IR35. You will engage with IT teams to gather information and drive data remediation and reporting.