ServiceNow CMDB Champion & Configuration Lead

Methods; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Life Assurance

Pension

Private Medical Insurance

Job summary

Methods is seeking an experienced Software Asset Manager to establish, govern, and continuously improve our configuration management capability. You will build and maintain a trusted CMDB, drive Service Mapping and CSDM adoption, and ensure data quality while engaging stakeholders across IT and the business to maximise value.

The role requires strong ServiceNow CMDB and governance expertise, with focus on data modelling, discovery, IRE, and a proactive approach to continuous improvement in a

Qualifications

• Proven experience implementing and maturing Configuration Management practices.
• Strong hands-on experience building and managing ServiceNow CMDBs.
• Experience with ServiceNow Discovery, Identification & Reconciliation (IRE), and CMDB data modelling.
• Strong understanding of Service Mapping and Common Service Data Model (CSDM).
• Experience developing CMDB governance, data quality frameworks, and health reporting.
• Excellent stakeholder management, communication, and influencing skills.

Responsibilities

• Define and implement Configuration Management policies, processes, and governance frameworks.
• Build, maintain, and enhance the ServiceNow CMDB, including data models, Discovery, and Identification & Reconciliation rules.
• Deliver Service Mapping and CSDM initiatives, ensuring accurate service and infrastructure relationships.
• Monitor and improve CMDB data quality through governance, dashboards, certifications, and the application of the 3Cs (Completeness, Compliance, and Correctness).
• Engage stakeholders across IT and the business to drive CMDB adoption, data ownership, and continuous improvement.

Skills

Configuration Management

ServiceNow CMDB

Service Mapping

CSDM

Data Modelling

Stakeholder Management

Discovery

IRE

Tools

ServiceNow Discovery

IRE

Job description

Methods is seeking an experienced Software Asset Manager to establish, govern, and continuously improve our configuration management capability. You will build and maintain a trusted CMDB, drive Service Mapping and CSDM adoption, and ensure data quality while engaging stakeholders across IT and the business to maximise value.

The role requires strong ServiceNow CMDB and governance expertise, with focus on data modelling, discovery, IRE, and a proactive approach to continuous improvement in a