ServiceNow Business Process Consultant

Rein-Ton; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a ServiceNow Business Process Consultant to join their dynamic team. This pivotal role involves designing and implementing process solutions that align with client objectives, enhancing organizational efficiency. The ideal candidate will possess extensive experience in data analysis, business consulting, and management, along with a strong customer service orientation. You'll have the opportunity to lead strategic initiatives and collaborate with executives, all while enjoying a culture that values creativity and work-life balance. If you're ready to make a significant impact in a supportive environment, this is the role for you.

Qualifications

• Extensive experience in management consulting and process design.
• Proven experience leading strategic initiatives in large organizations.

Responsibilities

• Designing and deploying best-practice process solutions for clients.
• Leading process discovery and re-engineering workshops.

Skills

Data Analysis

Business Analysis

Business Administration

Finance

Workshop Facilitation

Customer Service

Conflict Resolution

Education

Bachelor's Degree

ServiceNow CIS Certifications

ITIL V3 or ITIL 4 Foundation Certification

Tools

ServiceNow

Job description

Why SoftwareOne?

Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas. Although all businesses say it, we truly believe in work-life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times because that’s when real creativity happens.

The role

The ServiceNow Business Process Consultant is a senior and key member of the ServiceNow delivery team, responsible for designing and deploying best-practice process solutions that align with our clients' strategic objectives. This role involves leading current-state process discovery, re-engineering workshops, and analysis sessions to identify and implement solutions that enhance organizational efficiency and effectiveness.

What we need to see from you:

• Professional Experience:
• Extensive experience in Data Analysis, Business Analysis, Business Administration, or Finance.
• Extensive experience in management consulting, process design, or product management consulting.
• Multiple years of hands-on experience with the ServiceNow platform, working with current releases.
• Proven experience leading and executing complex strategic and operational initiatives in large organizations.
• Demonstrated expertise in partnering with and advising executives.
• Skills and Competencies:
• Excellent verbal and written communication skills, with a strong emphasis on customer service, workshop facilitation, and delivering presentations tailored to diverse audiences.
• Exceptional skills in documenting process designs, business requirements, user stories, process guides, and other project collateral.
• Strong interpersonal skills with a customer-centric mindset.
• Experience troubleshooting issues, managing challenging situations, and resolving conflicts.
• Certifications:
• ServiceNow CIS Certifications in at least three of the following areas: ITSM, ITOM, HAM, SAM, or APM.
• ITIL V3 or ITIL 4 Foundation Certification is an asset.

Job Function

Software & Cloud