ServiceNow Business Process Consultant

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job description

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ServiceNow Business Process Consultant, London

Client: SoftwareONE

Location: London, United Kingdom

Job Category: Consulting

EU work permit required: Yes

Job Reference: 656584f11d16

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Why SoftwareOne?

Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas. We truly believe in work-life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens.

The role

The ServiceNow Business Process Consultant is a senior and key member of the ServiceNow delivery team, responsible for designing and deploying best-practice process solutions that align with our clients' strategic objectives. This role involves leading current-state process discovery, re-engineering workshops, and analysis sessions to identify and implement solutions that enhance organizational efficiency and effectiveness.

What we need to see from you

1. Professional Experience: Extensive experience in Data Analysis, Business Analysis, Business Administration, or management consulting, process design, or product management. Hands-on experience with the ServiceNow platform, leading and executing complex strategic and operational initiatives, and advising executives.
2. Skills and Competencies: Excellent verbal and written communication skills, customer service orientation, workshop facilitation, delivering presentations, documenting process designs, business requirements, user stories, process guides, and interpersonal skills. Ability to troubleshoot issues, manage challenging situations, and resolve conflicts.
3. Certifications: ServiceNow CIS Certifications in at least three of the following areas: ITSM, ITOM, HAM, SAM, or V3, or ITIL 4 Foundation Certification is an asset.

Job Function

Software & Cloud