ServiceNow Business Analyst

Jobs via eFinancialCareers; Winsford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled ServiceNow Business Analyst to enhance their IT Service Management capabilities. This hybrid role offers the chance to work closely with development teams while ensuring compliance with banking regulations. You will be responsible for gathering business requirements, conducting gap analyses, and supporting the adoption of ServiceNow solutions. If you have a strong background in ITSM and are looking for a dynamic environment to further your career, this ongoing opportunity is perfect for you.

Qualifications

• Experience as a ServiceNow Business Analyst in banking or financial services.
• Strong understanding of ITSM frameworks and best practices.

Responsibilities

• Gather and document business requirements for ServiceNow ITSM enhancements.
• Conduct gap analysis and provide recommendations for process improvements.

Skills

ServiceNow

IT Service Management (ITSM)

Analytical Skills

Documentation Skills

Communication Skills

Tools

ServiceNow Incident Management

ServiceNow Problem Management

ServiceNow Change Management

ServiceNow Request Management

Job description

ServiceNow Business Analyst

Summary: IT Service Management – Banking – Hybrid – Rolling Contract

A financial institution is seeking an experienced ServiceNow Business Analyst with a strong background in IT Service Management (ITSM) within the banking sector. This role will support ongoing ServiceNow initiatives, ensuring seamless integration and optimisation of ITSM processes.

Key Responsibilities:

• Gather and document business requirements for ServiceNow ITSM enhancements and implementations.
• Work closely with development teams to ensure system configuration aligns with business needs.
• Conduct gap analysis and provide recommendations for process improvements.
• Support testing, training, and adoption of ServiceNow solutions within the organisation.
• Ensure compliance with banking regulations and industry best practices.
  
  
  

Key Requirements:

• Experience as a ServiceNow Business Analyst in a banking or financial services environment.
• Strong understanding of IT Service Management (ITSM) frameworks and best practices.
• Hands-on experience with ServiceNow modules, including Incident, Problem, Change, and Request Management.
• Ability to liaise between technical teams and business stakeholders.
• Strong analytical, documentation, and communication skills.
  
  
  

Contract Details:

• Type: Rolling contract
• Location: Hybrid, with 2-3 days per week in the office
• Rate: £450 – 500pd inside IR35
  
  
  

This is an ongoing opportunity with a firm that is expanding its ServiceNow capabilities. Candidates with relevant experience are encouraged to apply.