Senior Commercial eCommerce Business Analyst

Merck; Milton Keynes; Remote; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is looking for a Senior Business Analyst to drive eCommerce strategies and technical product development. This role involves collaborating with cross-functional teams to enhance customer experiences and streamline processes. The ideal candidate will have extensive eCommerce experience, particularly in global digital payments, and a strong ability to manage multiple projects in a fast-paced environment. Join a dynamic team that values collaboration and continuous improvement, where your contributions will directly impact the company's success.

Qualifications

• Extensive experience in eCommerce as a Business Analyst or Product Manager.
• Experience with enterprise digital payments and KYC process management.

Responsibilities

• Document business requirements and translate them into user stories.
• Facilitate workshops with global stakeholders to gather requirements.

Skills

eCommerce

Business Analysis

Agile Methodology

Digital Payments Systems

Stakeholder Management

Process Mapping

Salesforce Commerce Cloud

SAP Commerce Cloud

Education

Bachelor's Degree

Certification in Business Analysis

Tools

Salesforce Commerce Cloud

Magento

SAP Commerce Cloud (Hybris)

Job description

Job Description

We are seeking a seasoned commercially focused, eCommerce savvy, Senior Business Analyst to join the Global Digital Commerce Team. You will work across two business areas:

• Consultancy – providing eCommerce best practice process analysis and strategy
• Technical Product Development – translating commercial outcomes into appropriate technical design solutions, supporting a scalable, global design product.

Reporting to the Global Digital Commerce & Self-Serve Lead, this role will closely collaborate with the Commercial Product Manager, Technical Product Owner, Commercial Optimisation and Performance Acceleration Lead, as well as a cross-functional, global product team and stakeholders.

This position is ideal for a BA with strong domain knowledge in eCommerce and multi-segment transactional journeys (B2B, B2C, B2B2C), as well as experience working with enterprise-level commerce cloud platforms, especially in a multi-country environment. We have particular interest in applications from senior BAs experienced in implementing global digital payments products and platforms, including KYC and global payments systems process management.

This is a remote role and can be based anywhere in Europe.

Responsibilities:

• Document business and functional requirements – extracting knowledge from key stakeholders and translating into structured user stories with an emphasis on assessing commercial and operational value outcomes. Support in developing business cases to evaluate the value of development investment and global commercial value outcomes.
• Facilitate workshops – engaging with global stakeholders to gather and validate requirements. Own requirements for team deliverables, present stories and customer journeys to ensure alignment.
• Analyse and document “as-is” business processes, mapping out current and future states to enhance business operations.
• Work with Technical Analyst, Subject Matter Expert and the Delivery Team to validate acceptance criteria, adjust requirements as needed, and contribute to estimation and iteration planning sessions
• Define and manage end-to-end or integration requirements across multiple teams and systems to support seamless customer experiences – working closely with technical teams to translate business and functional requirements into structured technical designs and specifications.
• Support business process changes stemming from customer journey or operational process updates, collaborating with stakeholders to ensure effective implementation.
• Support the full product lifecycle – including sprint activities, providing updates and risk assessments to leadership, assisting in testing, user acceptance, and continuous improvement, oversee end-to-end, seamless execution.
• Codify best practice with all teams to ensure standards are met.

About You

• Are focused on business value and delivery focused
• Are a team player and have excellent communication skills
• Detail obsessed but an excellent storyteller to communicate and bring non-technical audiences with you on the journey
• Use commercial rationale as well as technical design thinking in your solutioning approach
• Have the “I am owning it” attitude
• Want to work in a fast-paced environment based on continual improvement principles and iteration with the ability to deploy rapidly
• Possess the ability to initiate and complete tasks, utilizing your influential skills to bring together the right individuals and motivate them towards progress.
• Can manage multiple projects simultaneously, balancing quick wins with long-term improvements. Able to track dependencies, flag risks early, and ensure timely delivery of deliverables.

Required:

• Extensive experience working as a business analyst/product manager within eCommerce
• Demonstrable experience in digital-first sales, preferably in a multi-market and/or multi-consumer (B2B/B2C/D2C) environment.
• Experience in implementing enterprise digital payments systems, KYC process management & payments trends on a global scale
• Previous experience working in an Agile environment, participating in daily stand-ups, sprint planning, and backlog refinement. Able to pivot quickly based on changing priorities.
• Knowledge of e-commerce platforms such as Salesforce Commerce Cloud, Magento, SAP Commerce Cloud (Hybris). Enterprise CRM & ERP systems knowledge would be beneficial too.
• Animal Health or parallel regulated industry experience welcome, but exposure to a wider variety of retail environments and cultures sought.
• Experience in documenting as-is / to-be states, with a proficiency in process mapping and modelling.
• Proven ability to build highly effective collaborative working relationships with key internal stakeholders and external suppliers.
• Professional proficiency in English is essential, but fluency in other languages would be advantageous.
• Able to work across different time zones.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Remote

Shift:

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Hazardous Material(s):

Job Posting End Date:

05/24/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.