ServiceNow Architect CSM &FSM

Arden Resourcing; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Job summary

Arden Resourcing is recruiting a Principal Technical Consultant with ServiceNow expertise to architect and deliver CSM and FSM solutions for enterprise clients. You will lead design, requirements gathering, and solution delivery across the full lifecycle, working with senior stakeholders and enterprise customers in a remote UK setting.

You will provide technical direction, support pre-sales, shape proposals, and ensure integrations with CRM/ERP and security systems, including SSO/SAML/OAuth,

Qualifications

• Experience designing and delivering complex ServiceNow solutions.
• Strong hands-on delivery across CSM and FSM domains.
• Proven ability to translate customer requirements into scalable architectures.
• Excellent stakeholder management and customer-facing skills.
• Knowledge of integrations, security and identity management (SSO, SAML, OAuth).
• Experience with domain separation and multi-tenant environments.
• CTA or CMA certification is desirable but not mandatory.

Responsibilities

• Lead architecture and design of complex CSM and FSM solutions.
• Translate customer requirements into scalable ServiceNow architectures.
• Design customer service and field service workflows for enterprise environments.
• Support pre-sales, solution shaping, proposals and customer presentations.
• Define integrations between ServiceNow and CRM, ERP and other platforms.
• Provide technical direction across design, development and deployment.
• Advise on security and identity integrations (SSO, SAML, OAuth).
• Ensure solutions follow ServiceNow best practices and architectural standards.

Skills

ServiceNow architecture

Senior technical consulting

CSM & FSM delivery

Customer service processes

Field service processes

Enterprise design

Stakeholder management

Integrations & security

Domain separation & multi-tenant

CTA/CMA certification

Job description

Principal Technical Consultant – ServiceNow Architect

CSM & FSM | Remote | Salary Negotiable

I’m recruiting for a leading ServiceNow Partner looking to add an experienced ServiceNow Architect with strong CSM and FSM expertise to their team.

This is a CSM/FSM-focused role, suited to someone who has designed and delivered complex solutions across both products and can provide technical leadership throughout the full project lifecycle.

You’ll work closely with enterprise customers and senior stakeholders, taking ownership of solution architecture from initial requirements and solution design through to implementation and delivery.

What you’ll be doing:

• Leading the architecture and design of complex CSM and FSM solutions.
• Translating customer requirements into scalable ServiceNow architectures.
• Designing customer service and field service workflows across enterprise environments.
• Supporting pre-sales, solution shaping, proposals and customer presentations.
• Defining integrations between ServiceNow and CRM, ERP and third-party platforms.
• Providing technical direction across design, development and deployment.
• Advising on security and identity integrations including SSO, SAML and OAuth.
• Ensuring solutions follow ServiceNow best practice and architectural standards.

What we’re looking for:

• Strong ServiceNow architecture or senior technical consulting experience.
• Significant hands-on delivery experience across CSM and FSM.
• Strong knowledge of customer service and field service processes.
• Experience designing solutions for complex enterprise environments.
• Strong stakeholder management and customer-facing experience.
• Knowledge of integrations, security and identity management.
• Exposure to domain separation and multi-tenant environments.
• CTA or CMA certification desirable