Remote ServiceNow Architect – CSM & FSM Leader

Arden Resourcing; United Kingdom; Teletrabalho; GBP 90 000 - 130 000; Tempo integral

Resumo da oferta

Arden Resourcing is recruiting a Principal Technical Consultant with ServiceNow expertise to architect and deliver CSM and FSM solutions for enterprise clients. You will lead design, requirements gathering, and solution delivery across the full lifecycle, working with senior stakeholders and enterprise customers in a remote UK setting.

You will provide technical direction, support pre-sales, shape proposals, and ensure integrations with CRM/ERP and security systems, including SSO/SAML/OAuth,

Qualificações

• Experience designing and delivering complex ServiceNow solutions.
• Strong hands-on delivery across CSM and FSM domains.
• Proven ability to translate customer requirements into scalable architectures.
• Excellent stakeholder management and customer-facing skills.
• Knowledge of integrations, security and identity management (SSO, SAML, OAuth).
• Experience with domain separation and multi-tenant environments.
• CTA or CMA certification is desirable but not mandatory.

Responsabilidades

• Lead architecture and design of complex CSM and FSM solutions.
• Translate customer requirements into scalable ServiceNow architectures.
• Design customer service and field service workflows for enterprise environments.
• Support pre-sales, solution shaping, proposals and customer presentations.
• Define integrations between ServiceNow and CRM, ERP and other platforms.
• Provide technical direction across design, development and deployment.
• Advise on security and identity integrations (SSO, SAML, OAuth).
• Ensure solutions follow ServiceNow best practices and architectural standards.

Conhecimentos

ServiceNow architecture

Senior technical consulting

CSM & FSM delivery

Customer service processes

Field service processes

Enterprise design

Stakeholder management

Integrations & security

Domain separation & multi-tenant

CTA/CMA certification

Descrição da oferta de emprego

Arden Resourcing is recruiting a Principal Technical Consultant with ServiceNow expertise to architect and deliver CSM and FSM solutions for enterprise clients. You will lead design, requirements gathering, and solution delivery across the full lifecycle, working with senior stakeholders and enterprise customers in a remote UK setting.

You will provide technical direction, support pre-sales, shape proposals, and ensure integrations with CRM/ERP and security systems, including SSO/SAML/OAuth,