Senior Platform Architect, AI-Driven Digital Transformation

Servicenow; Staines-upon-Thames; On-site; GBP 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a Senior Principal Platform Architect to guide customers in establishing a technical foundation on the ServiceNow Platform and design long-term, scalable solutions. You will lead engagements with customers, partners, and internal teams, focusing on governance, data, integrations, and platform health.

The role requires deep technical leadership across multiple engagements, translating business goals into architectural blueprints and roadmaps while mentoring others and

Qualifications

• Experience leveraging AI in work processes, decision-making, or problem-solving.
• 12+ years progressive experience in a professional services organization or equivalent education/experience.
• Management consulting experience.
• Ability to travel up to 50%.
• Experience driving complex issues through analysis and resolution.

Responsibilities

• Work with executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation of solutions.
• Be a technical expert across engagements to guide customers, partners, and internal teams to successful solutions.
• Provide knowledge across multiple workflows and translate goals into a customer roadmap and architectural blueprint.
• Engage with Enterprise Architects to position ServiceNow as the platform standard and integrate with core applications.

Skills

AI in workflows

Professional services

Management consulting

Travel up to 50%

Job description

ServiceNow is seeking a Senior Principal Platform Architect to guide customers in establishing a technical foundation on the ServiceNow Platform and design long-term, scalable solutions. You will lead engagements with customers, partners, and internal teams, focusing on governance, data, integrations, and platform health.

The role requires deep technical leadership across multiple engagements, translating business goals into architectural blueprints and roadmaps while mentoring others and