Platform Architect

HCLTech; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

HCLTech in London, United Kingdom, is seeking a Platform Architect to guide ServiceNow implementations across complex client ecosystems. You will work with executives, platform owners, and development teams to structure solutions and translate business goals into architectural blueprints.

The role demands 8+ years in professional services, strong enterprise architecture experience, and proven capability to lead large programs, drive governance, and advance AI-enabled work processes within

Qualifications

• 8+ years of progressive experience in professional services or equivalent.
• Demonstrated management consulting experience.
• Experience leading large programs in architecture and design.
• Industry domain expertise and enterprise architecture experience.
• Experience leveraging or integrating AI into workflows and decision-making.

Responsibilities

• Work with customers across executive levels during selling, structuring, and implementation of solutions.
• Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members.
• Develop relationships with CoE and business leaders at the customer site to understand ServiceNow's role in digital transformation.
• Translate business goals and outcomes into a customer roadmap and architectural blueprint.
• Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard.
• Manage technical governance and delivery operating model.
• Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Skills

Enterprise architecture

Program management

Architectural advisory

AI integration

Client engagement

Tools

ServiceNow Platform

ITSM

HRSD

SPM

IRM

CMDB

Job description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Job Title:Platform Architect

Location

London,UK

Overview

Job Description for the Position

• Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation of solutions
• Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members
• Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)
• Develop relationships with CoE and business leaders at the customer site to understand ServiceNow's role in digital transformation
• Translate business goals and outcomes into a customer roadmap
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals
• Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard
• Manage technical governance and delivery operating model
• Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices
• Support the sales effort by scoping and estimating the engagement and change orders
• Be an active contributor of leading practices and expertise related to the ServiceNow platform
• 8+ years of progressive experience in professional services or equivalent
• Demonstrated management consulting experience
• Creativity with comfort running programs independently within a startup-paced environment
• Success driving complex issues through analysis and resolution
• Industry domain expertise, enterprise architecture experience
• Large program experience leading architecture and design, cloud application technology experience
• Experience leveraging or integrating AI into work processes, decision-making, or problem-solving

Mandatory certification

ServiceNow ArchX or CTA or similar