ServiceNow AI Agent Developer (Now Assist) – Hybrid London

HCLTech; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

HCLTech is seeking a skilled AI Agent Developer for ServiceNow in London, delivering AI-driven workflows via Now Assist and Agent Studio. The role focuses on governance-compliant automation, incident and service operations, with a strong emphasis on regulatory requirements within European organizations.

You will work in a hybrid setup (3 days/week) on a fixed-term contract, contributing to high-impact AI initiatives while collaborating with stakeholders and architects across the business.

Qualifications

• Minimum 5+ years of ServiceNow development experience.
• Minimum 2+ years working with ServiceNow AI/Now Assist capabilities.
• Experience delivering solutions within regulated European organizations.
• Experience implementing AI governance and responsible AI controls.

Responsibilities

• Develop AI Agents using ServiceNow AI Agent Studio
• Configure and optimize Now Assist capabilities
• Design prompts, skills, and AI workflows
• Build agentic automation for incidents, requests, knowledge, and service operations
• Collaborate with architects and business stakeholders to identify AI use cases
• Ensure AI outputs meet compliance, auditability, and security requirements
• Support testing, validation, and deployment of AI-enabled solutions

Skills

ServiceNow Development

AI Agent Studio

Now Assist

Prompt Engineering

Flow Designer

Integration Hub

Service Portal / UI Builder

Job description

HCLTech is seeking a skilled AI Agent Developer for ServiceNow in London, delivering AI-driven workflows via Now Assist and Agent Studio. The role focuses on governance-compliant automation, incident and service operations, with a strong emphasis on regulatory requirements within European organizations.

You will work in a hybrid setup (3 days/week) on a fixed-term contract, contributing to high-impact AI initiatives while collaborating with stakeholders and architects across the business.